General Manager

Allison Inn & Spa•Newberg, OR

3d•Onsite

About The Position

The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley. The Allison Inn & Spa’s luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting. At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence.

Requirements

Excellent communication skills in all aspects.
Professional and appropriate business appearance and presentation.
Three (3) to five (5) years of experience in a comparable position in a luxury hotel operation.
Excellent knowledge of all aspects of Hotel and Restaurant Operations at a 4 Star (or above) Property.
Excellent organizational and administrative skills.
Excellent guest service and problem resolution skills.
The flexibility to meet the demands of a 24 hour operation.
The ability to work comprehensively with spreadsheets and budgeting packages.
Ability to work a flexible schedule to include weekends, evenings and holidays.
Ability to effectively communicate with all team members.
An enthusiastic, positive demeanor and desire to provide exceptional guest service.
Clear Background Check.

Responsibilities

Ensuring the smooth operation of guest services across all departments including Rooms, Spa and Food and Beverage.
Guiding and supporting the Directors of Rooms, Spa and Food and Beverage departments and creating operational synergy.
Providing all guests with quality service while maximizing revenue and productivity.
Developing and supporting managers and team members' performance.
Coordinating the organization and administrative functions in all areas of guest facing departments including Rooms, Spa and Food and Beverage.
Leading and reinforcing Forbes/Five-Star or luxury hospitality service standards.
Handling VIP arrivals, guest recovery situations and escalated complaints.
Creating memorable and personalized guest experiences.
Monitoring guest feedback, online reviews and satisfaction scores.
Maintaining a strong presence in public areas during peak periods and events.
Ensuring total compliance with standards of operation.
Ensuring that staffing is maintained at an appropriate level to match business demand.
Coaching, mentoring and developing department leaders.
Supporting hiring, onboarding, training and performance management.
Fostering a positive, collaborative, service-oriented culture.
Conducting regular leadership meetings and team member engagement initiatives.
Ensuring accountability to resort values, standards and policies.
Assisting with budgeting, forecasting and labor management.
Monitoring payroll, productivity and departmental expenses.
Driving revenue opportunities through upselling and operational efficiency.
Reviewing financial reports and operational metrics.
Supporting achievement of GOP, RevPAR, ADR and guest satisfaction goals.