Assistant General Manager | Full-Time | Palm Springs Plaza Theatre

Oak View Group•Palm Springs, CA

4d•Onsite

About The Position

Oak View Group (OVG) is seeking a dynamic and experienced Assistant General Manager to support the daily operations of the Palm Springs Plaza Theatre, a beloved performing arts venue in Southern California. The ideal candidate will be a passionate arts advocate with strong leadership skills, operational expertise, and a commitment to delivering exceptional experiences for artists, audiences, and staff. This role involves working closely with the SVP and General Manager to ensure the smooth and efficient operation of the theater across all departments, requiring flexibility, professionalism, and a love for the performing arts and the Palm Springs community. This position pays an annual salary of $100,398-$130,500 and is bonus eligible.

Requirements

Bachelor's degree in Arts Administration, Business, Hospitality Management, or related field required.
3–5 years of progressive experience in venue management.
Demonstrated supervisory and team leadership experience.
Excellent written and verbal communication skills.
Proficiency in budget management, financial reporting and forecasting.
Proficiency in Microsoft Office Suite (required) and venue management software (e.g., Prism, Ticketmaster, CRM systems).
Ability to manage multiple priorities in a fast-paced, high-energy environment.
Ability to remain calm and decisive under pressure.
Strong problem-solving and conflict resolution skills.

Nice To Haves

Experience working in a nonprofit performing arts organization.
Familiarity with ADA compliance and accessibility best practices.
Experience working with or within a historic landmark venue.
Knowledge of the Palm Springs and Coachella Valley arts and tourism landscape.
Bilingual in English/Spanish strongly preferred.

Responsibilities

Assist the SVP/General Manager in overseeing day-to-day operations of the Palm Springs Plaza Theatre.
Supervise front-of-house, box office, facilities, and event staff.
Ensure all departments are aligned and operating efficiently before, during, and after performances.
Serve as Manager on Duty (MOD) for performances and special events.
Develop and enforce venue policies, procedures, and safety protocols.
Recruit, train, schedule, and evaluate operational staff.
Foster a positive, inclusive, and high-performing team culture reflective of Palm Springs' vibrant and diverse community.
Conduct regular staff meetings and performance reviews.
Manage volunteer programs in coordination with department heads.
Assist Director of Finance in developing and monitoring departmental budgets.
Review and approve operational expenditures within designated authority.
Analyze revenue and expense reports and recommend adjustments.
Support contract negotiations with vendors and service providers.
Champion a best-in-class audience experience from arrival to departure.
Resolve patron complaints and escalated customer service issues professionally.
Oversee accessibility programs and ADA compliance initiatives.
Collaborate with Director of Marketing to enhance audience engagement and retention.
Oversee routine maintenance, repairs, and cleanliness standards of our historic venue.
Ensure compliance with all City of Palm Springs, state, and federal safety regulations.
Manage emergency response plans and conduct regular safety trainings.
Coordinate with security personnel during events.
Work alongside preservation and facilities teams to maintain the integrity of the theatre's historic architecture.
Represent the Palm Springs Plaza Theatre at community events, civic meetings, and local business partnerships.
Build and maintain relationships with the Palm Springs Plaza Theatre Foundation, Board of Directors, City of Palm Springs, neighborhood organizations, and downtown business associations.