Assistant General Manager

Team Car Care•Las Vegas, NV

5d•Onsite

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support revenue growth, sales performance, and exceptional guest experiences at a service center. The role helps lead the management team, build team engagement, and develop teammates through training, coaching, and ongoing guidance. The AGM also assists with financial and operational management, including budgets, sales forecasts, expenses, inventory, and cash handling. The position may perform opening and closing duties when the General Manager is off and carries out other duties and projects as needed. The AGM helps maintain quality-control processes and a clean, safe, and presentable service center in accordance with the Guide to Excellence. The role provides guidance to automotive technicians and customer service advisors, leads daily huddles and store meetings, and assists guests in person, electronically, or by telephone. This position is based at 2020 East Sahara Avenue, Las Vegas, Nevada.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
Guest First mindset.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Nice To Haves

Professional automotive experience is not required.

Responsibilities

Work with the General Manager to grow revenue, guest count, and lead-measure performance, including core sales mix, MultiCare, and Core Plus.
Coach the team and deliver excellent customer service and guest experiences.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through internal training, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors.
Perform opening and closing duties when the General Manager is off.
Assist the General Manager in building and maintaining an engaged workforce aligned with customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for business goals.
Manage inventory and product orders to meet business needs.
Follow and hold others accountable to rules and regulations that maintain a safe and productive work environment.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.