Assistant General Manager

Advance Stores Company•Bay Shore, NY

About The Position

The Assistant General Manager supports store performance by reviewing and analyzing profit and loss statements, achieving sales and service goals, and delivering a strong selling experience to DIY and DIFM customers. The role manages DIY services such as battery testing and installation and wiper installation, maintains customer-service standards, and handles customer complaints. It also includes manager-on-duty responsibilities, weekly scheduling, coaching, floor and phone management, task assignment and follow-up, safety, and opening and closing duties. The Assistant General Manager executes and trains team members on store operations, inventory and equipment systems, point-of-sale and parts lookup systems, diagnostic equipment, and product recommendations. This position is usually performed indoors, with occasional outdoor work and exposure to weather and other workplace hazards. The role involves frequent standing or walking and lifting up to 50 pounds, with occasional lifting up to 100 pounds. The position is eligible for sales commission based on individual or store performance. The estimated pay range for a new team member is $26.25 to $29.20 per hour; the rate offered depends on factors including location, experience, education, skills, and shift differential if applicable.

Requirements

Two to three years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
Successful experience managing profitability, with demonstrated financial and business acumen.
High school diploma or GED.
Ability to work an assortment of days, evenings, and weekends as needed.
Ability to communicate effectively in spoken and written English and build strong relationships with customers, peers, and upper management.
Effective use of Microsoft Word and Excel.
Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
Ability to review and analyze business reports, including profit and loss statements.
Ability to hold others accountable, inspect work quality, and provide constructive, inspiring feedback.
Ability to locate and stock parts; knowledge of safety practices, parts, and automotive systems.
ASE P2 certification or an equivalent level of readiness.

Nice To Haves

Working knowledge of automotive systems.
Spanish language skills.
Bachelor’s degree in business or a related area.
ASE certification.
Microsoft PowerPoint skills.

Responsibilities

Review and analyze profit and loss statements and other business reports.
Provide a GAS3 selling experience for DIY and DIFM customers.
Achieve personal and store sales goals and service objectives.
Manage DIY services, including battery installation and testing and wiper installation.
Maintain high customer-service standards and promptly handle product and operational complaints.
Perform manager-on-duty responsibilities, including touch-base coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
Manage the weekly scheduling process.
Execute and train team members on store operational processes and procedures, DIY testing and diagnostic equipment, inventory systems and store equipment, POS systems, and parts lookup systems.
Execute and train team members on advanced solution, project, and product quality recommendations.
Source parts from multiple channels, including special orders, FDO, and second sources.
Inspect work quality, hold others accountable, and provide inspiring feedback.