Assistant General Manager

La Posada Hotel•Laredo, TX

About The Position

The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations to ensure exceptional guest experience, operational efficiency, and team performance. The role manages front-of-house and back-of-house functions, supervises department heads, and promotes service excellence across the property. The AGM serves as second-in-command, stepping in during the General Manager’s absence and helping implement strategic initiatives aligned with brand standards and business goals. The position includes direct and indirect supervision of hotel personnel, including department managers. Supervisory duties are carried out in accordance with company policies, training programs, and applicable laws, and include recruiting, interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At least 3 years of hotel management experience, preferably in a supervisory or Assistant General Manager role, or an equivalent combination of education and experience.
Strong leadership, communication, and problem-solving skills.
Proven ability to manage multiple departments and drive operational success.
Familiarity with hotel systems, budgeting, and guest service standards.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Occasionally stand, walk, and sit, and occasionally lift and/or move up to 25 pounds.

Nice To Haves

Bachelor’s degree from a four-year college or university preferred.

Responsibilities

Assist in managing hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
Support the General Manager in achieving financial targets, guest satisfaction scores, and operational KPIs.
Supervise and coach department leaders to support consistent service delivery and team development.
Handle guest concerns and resolve issues promptly to maintain guest satisfaction and loyalty.
Monitor daily performance metrics and contribute to forecasting, budgeting, and cost control.
Ensure compliance with safety, health, and brand standards across departments.
Participate in hiring, training, and performance evaluations of staff.
Lead by example in delivering outstanding hospitality and fostering a positive work culture.
Represent hotel leadership in meetings, community events, and vendor relations as needed.
Recruit, interview, hire, train, plan and assign work, direct employees, appraise performance, reward and discipline employees, and address complaints and resolve problems.