Assistant General Manager
About The Position
The Assistant General Manager (AGM) is responsible for assisting the General Manager in overseeing store operations, driving sales, and ensuring exceptional customer service. This role involves managing a team, analyzing financial performance, and executing various operational tasks. The AGM will also be responsible for managing DIY services, ensuring high standards of customer service, and performing manager on duty responsibilities. This position requires a strong understanding of automotive systems, sales, and financial acumen, with a focus on providing a positive customer experience.
Requirements
- Friendly communication skills.
- Ability to locate and stock parts.
- Safety knowledge and skills.
- Parts and automotive system knowledge skills.
- ASE P2 certified or ASE ready equivalent.
- Ability to execute and train advanced solution, project, and product quality recommendations.
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services.
- Ability to execute and train inventory systems and store equipment.
- Ability to execute and train POS and Parts lookup systems.
- Working knowledge of automotive systems preferred.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and upper management.
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred).
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
- Ability to review and analyze business reports, such as profit and loss statement (P&L).
- Hold others accountable, inspect work quality, and give feedback in a way that is inspiring.
- Ability to work an assortment of days, evenings, and weekends as needed.
- 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment.
- Successful experience managing profitability; proven financial and business acumen.
Nice To Haves
- Bachelor’s degree in business or a related area.
- ASE certification preferred, but not required.
Responsibilities
- Review and analyze P&L statements.
- Provide GAS3 selling experience for DIY and DIFM customers.
- Achieve personal/store sales goals and service objectives.
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service, including prompt handling of complaints.
- Perform manager on duty responsibilities, including coaching, floor/phone management, task assignment, safety, and open/close duties.
- Manage the weekly scheduling process.
Benefits
- Comprehensive health and wellness benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
