Assistant General Manager

Sanctuary Medicinals•Saugus, MA

14d•Onsite

About The Position

Help Open One of the Most Exciting New Dispensaries in Massachusetts At Sanctuary Medicinals, we are building more than just a dispensary. We are creating a destination for customers, a strong team culture, and an experience people genuinely enjoy being part of. As the Assistant General Manager for our new Saugus location, you will help lead the launch of the store from the ground up. This role is perfect for someone who enjoys leadership, thrives in fast-paced environments, and is ready to help build a successful team and operation from day one. You will work closely with the General Manager to oversee daily operations, support staff development, maintain compliance standards, and create an outstanding customer experience. Why Sanctuary Saugus? Opening a new store is a unique opportunity. You will help shape the culture, build the team, create systems, and establish customer experience from the very beginning. If you are looking for a leadership role where you can grow professionally, make an impact, and be part of building something exciting in Massachusetts cannabis, we would love to meet you.

Requirements

Strong leadership and communication skills
Ability to stay organized and focused in a fast-paced environment
Comfortable multitasking and solving problems quickly
Reliable, dependable, and team-oriented
Positive attitude with the ability to motivate others
Understanding of both hospitality and compliance in cannabis retail
Willingness to jump in wherever needed to support the team and customers
Understanding of Massachusetts Medical and Adult-Use cannabis regulations
Strong written and verbal communication skills
Excellent time management and multitasking abilities
Ability to work with urgency in a high-volume retail environment
Experience with POS systems and operational reporting
Must be 21 years of age or older
Must pass all required background checks in accordance with CCC regulations
Ability to lift at least 20 lbs
Ability to stand for extended periods of time
Ability to work a minimum 9-hour shift
Comfortable working in an active retail environment

Nice To Haves

Bachelor's degree in business management or associate's degree in Retail or Restaurant Management preferred
Two years of management experience in retail, hospitality, food and beverage, or cannabis
Previous cannabis industry experience preferred
Experience working in regulated industries
Cash handling and reconciliation experience
Opening and closing operational experience
Spanish/English bilingual skills are a plus

Responsibilities

Supporting the opening and day-to-day operations of the Saugus location
Helping create a positive and accountable team culture
Leading by example on the sales floor and behind the scenes
Maintaining a clean, organized, and professional facility
Supporting all departments including Front Desk, POS, Inventory, and Management
Assisting with scheduling, morale, coaching, and employee development
Communicating company updates, promotions, and operational changes to staff
Supporting inventory flow, transport coordination, and sanitation standards
Upholding Sanctuary's diversity, inclusion, and customer service standards in all leadership decisions
Open and close the store, including maintaining all required keys, codes, and operational procedures
Support the successful launch and continued growth of the Saugus store
Ensure all safety, security, and compliance regulations are followed at all times
Assist with cash handling, reconciliation, audits, and product accountability
Help manage staff scheduling, workstation assignments, and daily floor operations
Lead daily shift meetings to keep the team informed and prepared
Support onboarding, interviews, training, coaching, and disciplinary processes
Assist in delivering employee performance evaluations alongside the General Manager
Coach and support employees while helping develop future leaders
Assist with creating, updating, and enforcing SOPs and operational processes
Maintain clear communication and reporting with the General Manager
Ensure all required state reporting and documentation is completed accurately and on time
Support inventory management, cycle counts, vault organization, and inventory controls
Maintain accurate records for sales, returns, cash handling, and compliance activities
Step into any role when needed to support store operations
Help create a customer experience that is welcoming, educational, and memorable
Assist with events, pop-ups, product education, vendor days, and store promotions
Attend and help lead manager and team meetings
Work a minimum of 40 to 45 hours per week in a fast-paced retail environment