One Chicago - Assistant General Manager
About The Position
Philz is seeking an Assistant General Manager to help build culture and community while delivering warm, authentic, kind, positive, and passionate customer experiences. The role supports frontline leadership of Team Members and the financial health of the store, cultivating a culture aligned with Philz’s mission of Bettering People’s Day and its core values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. The Assistant General Manager works alongside customers and employees, helps create a positive employment experience, and trains and develops team members. The role contributes to store financial performance, team accountability, and recruiting and retaining diverse, high-performing talent. Philz describes its workplaces as inclusive, fun, creative, and vibrant, with flexibility in scheduling.
Requirements
- At least 3 years of experience managing a fast-paced, high-volume, customer-service-oriented business, preferably in food service or retail.
- Proven experience managing the financial health of retail operations, including P&L oversight, driving revenue, and managing costs.
- Proven ability to create an inclusive and dynamic team and work environment.
- Ability to work proactively and independently as well as collaboratively.
- Solid business acumen.
- Proven ability to recruit, motivate, train, and retain a team.
- Strong verbal and written communication skills.
- Strong organizational and time-management skills.
- Must already have a Food Manager certification or successfully complete Philz Coffee’s Food Manager certification within the first 30 days of employment.
- Ability to operate a variety of machines, tools, and equipment; make general safety and work-accuracy observations; remain stationary for at least 3 hours; stand, walk, stoop, and kneel; lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively; grasp, finger, and reach; and communicate spoken information.
Nice To Haves
- Prior experience in food service or retail.
Responsibilities
- Interact daily with customers and employees, inspiring them and contributing to the store experience.
- Create an employment experience aligned with Philz’s culture and core values.
- Train and develop team members and support their professional development.
- Help maximize store financial performance by creating a strong work environment that enables exceptional customer service and authentic interactions.
- Set goals and expectations for team members, align performance and incentives, manage performance issues, and hold the team accountable for results.
- Partner with the district recruiter to attract, develop, and retain diverse, high-performing talent.
Benefits
- Medical, dental, and vision insurance
- Company-paid basic life insurance and optional family life insurance
- 401(k) with company match
- Flexible spending accounts
- Commuter benefits
- Mental health support
- Holiday pay
- Vacation and sick time
- Team Member discounts
- Free drinks and discounted beans
- Philz-branded merchandise
- Opportunities for growth and advancement
- Participation in a bonus program based on exceptional individual and company performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
