Crossroads

CMC Hotels•Cary, NC

60d

About The Position

CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full-service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guests expectation of hospitality. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us. We are looking for an engaging and motivating leader to join our CMC Sr. Management Team as the Assistant General Manager of our "Brand New" Courtyard by Marriott. We offer an array of benefits for all employees, based on eligibility, to include: Paid Vacation Paid Sick Leave Holiday Pay Access to a fully vested 401K program BCBS Health Insurance Dental and Vision Coverage Marriott Hotel Discounts Job Description: Responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.

Requirements

Be self-motivated and able to work independently
Strong work ethic and a desire to succeed
Must be Flexible and able to work split shifts or fill-in shifts when associates call out
Clean background check, and reliable transportation a must
Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations
Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
Minimum Associates degree

Nice To Haves

Knowledge of MSI operating system a plus

Responsibilities

Responsible for all operations of the front desk & guest services, including staff training, meetings & shift scheduling
Required to tend to customer complaints and queries in a pleasant and levelheaded manner
Maintain working relationships and communicates with all departments
Verifies that accurate room status information is maintained and properly communicated
Updates group information, maintain, monitor & prepares group requirements
Works within the allocated budget for the front office
Enforces all cash-handling and credit policies
Upholds the hotels commitment to hospitality
Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
Maintain required pars for all front office & stationary supplies
Monitor guest service scores, daily
Be knowledgeable of hotel property and in-house events
Be cognizant of area events and businesses. Develop the ability to provide the information and directions to such
Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.
Provide guests with information concerning hotel policies and amenities/services
Manage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely manner