KidStrong Lead Coach FULL TIME - Cary / Raleigh Location

KidStrong Raleigh•Raleigh, NC

3d•$20 - $23•Onsite

About The Position

A KidStrong Lead Coach is the support system of the Area Developer when it comes to the center. It’s the responsibility of the Lead Coach to work with the Area Developer on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Lead Coach is a talented, welcoming, and engaging leader who is focused on delivering an exceptional experience for the kids, families, and team members.

Requirements

Coaching background and a passion for working with children is non-negotiable!
Comfortable speaking to parents/guardians regarding variety of topics
Achieve Coach Certification through the HQ Training and Certification team.
Complete training through LearnUpon as required by the HQ Training and Certification team.
Practical work experience with Google and Microsoft platforms.

Nice To Haves

Prior experience as a pediatric OT/PT is a plus, but not required
Previous experience in management is preferred but not required
Previous experience with systems and platforms such as ZenPlanner, LearnUpon, Sales Message, HubSpot, and Ooma is preferred but not required
Intermediate knowledge of physiology, exercise technique, and body mechanics
CPR certified

Responsibilities

Understand the center’s key KPI’s and financials in order to make informed and responsible business decisions.
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center
Communicate any Coach schedule changes using appropriate scheduling and communication platforms with guidance of our our other Lead Coaches.
Schedule and sell KidStrong events such as Camps. PNO and Parties, to maximize center profitability.
Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
Finalize sales and bookings that are generated through online self-sign up flow.
Source and attend local events to increase brand awareness, drive incremental leads and memberships.
Dedicated 2 hour daily sales outbound calls / texts / trial follow ups.
Center must achieve a net positive in membership monthly. Goal is a net positive of 25 members every month.
Foster a coaching culture - see something, say something.
Continuously assess and evaluate Coaches based on theKidStrong Coach DNA profile and class quality. Giving immediate feedback on and off the blue floor.
Partner with the Area Developer on onboarding, managing, training and evaluating coaching candidates.
Manage and support ongoing professional development of staff through LearnUpon.
Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from 15 months - 11 years-old approximately as required by business demands.
Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
Demonstrate and manage the implementation of various programming and curriculum elements.
Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 75 pounds in weight.
Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
Approximately 2-4 dedicated scheduled coaching days or per business needs.