Member Services / Front Desk Receptionist ( Cary & Raleigh Location )

KidStrong Raleigh•Raleigh, NC

9h•$15 - $18

About The Position

KidStrong Member Service Receptionist's are the support system of the Program Director when it comes to the center. It’s the responsibility of the Member Service Receptionist's to work with the Program Director on fostering a culture of learning and development for both their Coaches and the Families that attend the center and delivering key business results such as sales performance and lowering member attrition. The Member Service Receptionist's is a talented, welcoming, and engaging person who is focused on delivering an exceptional experience for the kids, families, and team members. This position is for BOTH of our KidStrong Location in the area. Cary and Raleigh location.

Requirements

A passion for working with children is non-negotiable!
Comfortable speaking to parents/guardians regarding variety of topics.
Complete training through LearnUpon as required by the leadership team.
Practical work experience with Google and Microsoft platforms.
To perform the job successfully, an individual should demonstrate the following competencies: High Standards Establishes and holds high standards Natural Leader Creates culture Takes initiative Leads by Example Sets tone through actions Passionate Stays focused on the KidStrong Goals. Goal oriented and high performing. Command Presence Upholds KidStrong Values; creates vision for others. Teacher Communicate and ensure transfer of knowledge. Professional Approaches others in a tactful manner Reacts well under pressure Treats others with respect and consideration Accepts responsibility for own actions Follows through on commitments. Performer Engaging, Fun, Likable High Energy, Clear & Easy to Understand Mentor Develops and nurtures relationships Focuses on developing self and others Planning/Organizing Prioritizes and plans work activities; Develops realistic action plans. Sets goals and objectives Uses time efficiently Plans for additional resources Organizes or schedules other people and their tasks Oral Communication Speaks clearly and persuasively in positive or negative situations Responds well to questions; Listens and gets clarification Demonstrates group presentation skills; Participates in meetings. Written Communication Writes clearly and informatively;Edits work for spelling and grammar Varies writing style to meet needs Presents numerical data effectively; Able to read and interpret written information. Teamwork Balances team and individual responsibilities Exhibits objectivity and openness to others' views Contributes to building a positive team spirit; Supports everyone's efforts to succeed. Puts success of team above own interests; Able to build morale and group commitments to goals and objectives Coachable/Low Ego Mindset Gives and welcomes feedback. Encourages exploring of different perspectives to reach common goals and objectives Has a growth mindset; Sees every opportunity as one to learn from.

Nice To Haves

Prior experience as a member services receptionist is a plus!
Previous experience in management is preferred but not required
Previous experience with systems and platforms such as GloFox, LearnUpon, Podium, HubSpot, and Google Sheets is preferred but not required.
CPR certified not required but preferred. Can certify within 90 days of hire.

Responsibilities

Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Welcome families as the enter the center.
Assist members with all administrative needs and requests.
Help enroll new members interested in the program for a membership or trail class.
Be the Trial champion! When a trial is in house your primary focus should be to close the sale.
Oversee center level initiatives i.e. center maintenance, training, brand consistency etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center with team.
Typical schedule includes 3 weekday's and 2 weekend shifts with specific hours dependent on the needs of the center and supporting the Program Director on their 2 consecutive days off. Those 2 days you will fully oversee member relations at the center.
Weekday Part time schedule is from 3:00pm to 7:45pm.
Weekend Part time schedule is 8:30am to 2:30pm.
You will assist our program director with all center needs.
Dedicated 1-2 hours daily sales outbound calls / texts / trial follow up management.
Member relation calls.
Voicemail return.