Assistant General Manager

Five Iron Golf Shelby LLC•Shelby Charter Township, MI

12h•$41,000 - $55,000

About The Position

The Assistant General Manager works closely with the General Manager to create memorable guest experiences at Five Iron Golf. The role coaches staff to provide exceptional service and genuine hospitality, and leads the Golf Experience Team in guiding guests through their experience, supporting guest satisfaction and engagement. It emphasizes the fun and excitement of golf and the distinctive experiences Five Iron Golf offers. The Assistant General Manager oversees the social side of location operations, including leagues, simulator rentals, events, facilities, food and beverage service, and social staff scheduling. The position supports revenue growth, staff development, operational efficiency, local marketing, customer engagement, and compliance with health, safety, and local laws. The role requires availability for evenings, weekends, and holidays, and involves standing, walking, bending, and using stairs for extended periods. Pay is $20–$22 per hour, plus event gratuities and bonus potential of up to $10,000. The position is exempt and full-time. Benefits listed as applying to full-time employees include health, dental, and vision insurance; long- and short-term disability; accident and critical illness insurance; a 401(k); and free meals while working.

Requirements

At least 5 years of hospitality management experience, including at least 1 recent year as an Assistant General Manager or General Manager.
Strong leadership ability and willingness to lead by example.
Exemplary communication, time management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on one’s feet and manage customer expectations.
Ability to work in a fast-paced environment and collaborate effectively with a team.
Availability to be present at the location on evenings, weekends, and holidays.
Ability to stand, walk, and bend for extended periods and maneuver up and down stairs.
Ability to obtain the proper licensing and certifications for the location.

Responsibilities

Drive revenue in simulator rentals, food and beverage sales, and leagues.
Participate in recruiting, hiring, and training staff; manage onboarding and continued education for new hires.
Evaluate employee performance to ensure day-to-day business needs are met.
Manage and oversee social-side operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and social staff scheduling.
Set and uphold high service standards for staff.
Monitor and reduce labor and other operating costs to support efficient operations.
Maintain an understanding of the location’s P&L and assist with local marketing efforts.
Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, and food and beverage offerings, and use that knowledge to sell and cross-sell.
Engage with customers to understand their needs and provide personalized recommendations.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement.
Oversee pre-visit communications, onsite interactions, and post-visit follow-ups to deliver an exceptional guest experience through associates.
Handle administrative tasks related to sales transactions and customer service inquiries.
Collaborate with team members to align efforts and achieve business goals.
Oversee sales, execution, and management of seasonal leagues and one-off tournaments throughout the year.
Take ownership of guest enjoyment and satisfaction.
Ensure the location follows health and safety regulations and complies with local laws, including alcohol service laws.