Assistant General Manager

Panera Bread • Crestwood, MO

3d

About The Position

The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, delight guests, and grow the business. The role takes ownership of hiring, training, and team development while supporting operational execution and a culture of warmth, belonging, growth, and trust.

The Assistant General Manager supports the General Manager with decision-making and problem-solving; staffing, scheduling, performance, and succession planning; and maintaining costs and inventory. The role helps ensure company strategies, operational and quality standards, guest-service expectations, health and safety requirements, and applicable regulations are met. It also develops managers and team members in Panera’s processes and Guiding Values & Behaviors, builds relationships with guests, and motivates and celebrates the team.

The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. The role involves lifting, carrying, pushing, or pulling objects up to 50 pounds; standing and walking for up to six hours; and communicating and understanding directions in a loud environment. A job offer is conditional on the results of a background check.

Requirements

• Minimum age of 18.
• Proven ability to drive positive results through strong business acumen.
• Proven availability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
• Flexible availability, including nights and weekends.
• Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
• Ability to stand and walk for up to six hours.
• Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.

Nice To Haves

• At least one year of restaurant management experience is preferred.
• ServSafe certification, or ability to obtain it.

Responsibilities

• Support the General Manager with key decisions and problem-solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
• Assist with managing team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
• Partner with the General Manager to develop managers in people processes and Panera’s Guiding Values & Behaviors.
• Work with the team to ensure guests are delighted by food quality, service, and the team.
• Build relationships that lead to long-term, loyal guests.
• Follow operational procedures and execute company strategies and initiatives.
• Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
• Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
• Assist the General Manager in maintaining overall bakery-cafe costs and inventory.
• Help build a culture of warmth, belonging, growth, and trust.

Benefits

• Competitive pay and eligibility for quarterly bonuses.
• Free on-shift meals and unlimited fountain beverages.
• Paid vacation, sick time, and holidays.
• Medical, dental, vision, life, and pet insurance.
• 401(k) with matching available.
• Career advancement and leadership development opportunities.
• Tuition discounts.
• Perks and rewards for team members.
• Team member assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed