Assistant General Manager

Urban Air Adventure Parks•Fort Worth, TX

About The Position

The Assistant General Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. The role motivates staff, fosters accountability, and supports the company’s culture of “Activating Awesome!” while ensuring a consistently strong customer experience and effective operations. The position oversees operational areas including entertainment, food, beverage, attractions, and property inspections. It also supports staff hiring, retention, coaching, discipline, training, scheduling, recognition, inventory, and expense control. The Assistant General Manager is expected to maintain a safe, clean, and secure environment and continually improve operations by following Urban Air standards and philosophies. The role requires hospitality experience, at least three years of supervisory or management experience, and the ability to work days, nights, weekends, and holidays. The work takes place in a noisy, fast-paced environment and involves moving around the facility, standing for extended periods, and lifting and carrying up to 30 pounds.

Requirements

Hospitality experience is required, such as in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
At least 3 years of supervisory or management experience.
Ability to pass a thorough background check.
Demonstrated ability to develop team members in areas of responsibility.
Professional, energetic, self-motivated, able to motivate others, and positive attitude.
Computer skills, including Microsoft Office (Excel, Word, and PowerPoint).
Professional grooming and conduct to set an example for staff.
Ability to interact enthusiastically with others.
Adaptability, flexibility, and general enthusiasm for the business.
Strong written and verbal communication skills, with the ability to communicate clearly and concisely.
Willingness to learn and adapt to changes or challenges.
Ability to establish working relationships with employees, management, and vendors.
Good judgment in decision-making.
Appreciation of diversity, including diversity of thought, ethnicity, and gender.
Ability and willingness to work weekends, evenings, and holidays.
Regular and predictable attendance.
Ability to work in a noisy, fast-paced environment with distracting conditions.
Ability to move about the facility and stand for long periods.
Ability to read and write handwritten notes.
Ability to lift and carry up to 30 pounds.

Nice To Haves

CPR/First Aid Certification is preferred.

Responsibilities

Cultivate a team environment that provides exceptional customer service, direct the team, and ensure staff perform consistently at a high level.
Assist with hiring, staff retention, coaching, and discipline, and ensure staff training programs are executed.
Develop weekly schedules and ensure staffing levels and lead coverage meet business needs and maximize the customer experience.
Motivate and influence staff by leveraging individual strengths to promote customer satisfaction and productivity.
Select and develop staff and trainers for increased responsibility or internal promotion into a leadership program.
Ensure execution of employee recognition and incentive programs as directed.
Assist with inventory and expense control.
Oversee all aspects of operations, including entertainment, food, beverage, attractions, and property inspections.
Maintain a safe, clean, and secure environment for guests and staff.
Improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
Perform other duties as assigned.