Assistant General Manager - Pell City South
About The Position
Raindrop Car Wash is committed to delivering a consistently excellent car washing experience through friendly staff, a clean and welcoming facility, and a high-quality wash. The Assistant General Manager (AGM) is the second-highest authority at a Raindrop Car Wash location and supports day-to-day operations, team performance, sales culture, and facility functionality. The role involves making real-time decisions, developing staff, and ensuring a consistent, high-quality experience for customers and employees. The position includes outdoor work in variable weather conditions, frequent movement between site areas, and common exposure to water, chemicals, and motorized equipment. AGMs are expected to work weekends and evenings and cover schedule gaps when needed.
Requirements
- Strong leadership and communication skills.
- Previous sales experience identifying customer needs and tailoring solutions that deliver value to customers.
- High comfort level with decision-making under pressure.
- Ability to manage team performance and enforce standards professionally.
- Highly organized, adaptable, and detail-oriented.
- Ability to lift 35+ lbs., stand for extended periods, and work in outdoor environments.
- Availability to work weekends and evenings and cover schedule gaps when needed.
Nice To Haves
- Basic mechanical aptitude and understanding of wash systems.
Responsibilities
- Lead and drive a sales culture focused on increasing car wash memberships.
- Open and close the site and manage labor.
- Ensure standard operating procedures are properly executed across prep, lot, kiosk, and tunnel areas.
- Lead kiosk sales performance and mentor team members in identifying customer needs and delivering tailored solutions.
- Handle customer escalations and ensure resolutions that protect long-term satisfaction.
- Enforce company policies related to timekeeping, attendance, uniforms, and standard operating procedures.
- Identify and respond to mechanical issues within the wash.
- Monitor site safety and maintain OSHA-compliant work environments.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
