Assistant General Manager

Wawa, Inc.•Fredericksburg, VA

2d•$25 - $33

About The Position

The Assistant General Manager (AGM) is a hands-on leader who plays a key role in daily store operations, team development, and business results. The role oversees business performance and profitability and leads the hiring, training, and growth of Customer Service Associates. The AGM works to ensure a satisfying customer experience, maintain operational standards, coordinate schedules and tasks, monitor store performance, and identify opportunities to improve results.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in food service or retail environments.

Responsibilities

Gather customer feedback, solve problems, and maintain a smooth and friendly customer experience.
Deliver engaging training to Customer Service Associates so they can meet safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of the team.
Coordinate schedules and daily tasks to keep operations running efficiently.
Review performance reports, manage shrink, and identify opportunities for improvement.
Monitor trends and collaborate with peers to develop action plans that drive results.