Assistant General Manager

HOSPITALITY SPECIALISTS INC•Appleton, WI

4d•Onsite

About The Position

The Assistant General Manager is responsible for the overall success of the hotel, including meeting or exceeding planned revenue and profit objectives and ensuring guest satisfaction and product quality standards. The role assists the General Manager in supervising all hotel areas in accordance with brand and company standards, helping create a friendly atmosphere of superior guest service and product quality while setting an exemplary example for staff. The position oversees financial performance, human resource functions, guest service, hotel operations, and marketing and sales. The hotel operates seven days a week, 24 hours a day, and associates may need to move from their customary shifts to meet hotel and guest demands. Employees must comply with hotel rules and regulations for safe and efficient facility operations; violations may result in disciplinary action, up to and including termination.

Requirements

Valid driver's license, proof of insurance, and approval as a driver.
Ability to meet the physical requirements, including lifting or carrying up to 75+ pounds.
Ability to work in a hotel environment operating seven days a week, 24 hours a day, with possible shift changes to meet hotel and guest demands.

Responsibilities

Achieve budgeted revenue and profit goals and accurately forecast revenue and expenses.
Anticipate revenue and cost problems, manage discretionary expenditure timing to stabilize cash flow, and analyze financial and operational information to adjust business plans, labor requirements, and operating costs.
Train hotel staff in financial control procedures for cash, vouchers, inventories, and receivables, and ensure procedures are followed.
Produce accurate, timely financial reports and identify major revenue and expense opportunities.
Forecast occupancy changes based on changing market conditions and achieve revenue and cost objectives.
Manage human resource functions, including recruiting, selection, orientation, training, and performance planning and evaluation.
Implement reward programs, maintain a positive and cooperative work environment, and ensure employees understand hotel objectives.
Ensure personnel files comply with local and federal laws and company regulations; administer personnel policies, pay procedures, and benefits.
Ensure training objectives and development plans are completed.
Maintain guest service as the hotel's driving philosophy and personally respond to guest needs.
Ensure staff, including new hires, understand the guest service guarantee and are trained to meet or exceed service standards.
Develop added-value customer service programs and recognize good team performance through ongoing reward and recognition.
Ensure consistent guest service, monitor guest service scores and comments, and participate in achieving the hotel's GSS goals.
Know applicable local health and safety codes and regulations and ensure departmental checklists are completed, correct, and filed.
Identify and correct potential safety hazards and security problems.
Follow hotel key-control policies and procedures and ensure staff are trained to follow them.
Maintain physical product standards through preventative maintenance programs and scheduled deep-clean activities, and involve staff in preventative maintenance.
Protect the hotel's interests during capital projects.
Develop and implement marketing and sales plans based on demand segments to maximize RevPAR and market share.
Ensure marketing and sales plans suit each sales period, including plans to maximize room revenue during forecast low-occupancy periods.
Know key accounts and actively sell through sales calls, property tours, and other means.
Perform other duties as assigned.
Maintain a valid driver's license, proof of insurance, and approval as a driver.
Comply with hotel rules and regulations for the safe and efficient operation of hotel facilities.