Assistant General Manager- Emplify Health (Gundersen) La Crosse location

MOKA Coffee•La Crosse, WI

5d•Onsite

About The Position

MOKA is more than just a coffee shop; it's a crew of people who love to make others smile and make a difference one customer at a time. They are family and community-oriented. This role supports the General Manager in keeping the shop at peak performance, bridging the gap between vision and daily operations. The ideal candidate is a passionate coffee enthusiast who thrives on leadership and genuine connection.

Requirements

1-2 years of experience in the coffee or food service industry
At least 1 year in a leadership role
Excellent communication skills
Ability to resolve conflicts in a fast-paced environment
Ready to work 30+ hours per week
Willingness to work weekends and holidays

Nice To Haves

Experience in the coffee or food service industry
Leadership experience

Responsibilities

Support the General Manager in overseeing daily operations and assume full responsibility for the store in their absence.
Conduct regular performance check-ins and provide on-the-spot coaching to elevate service.
Oversee inventory counts and assist with ordering to prevent supply shortages.
Ensure the team maintains a genuine connection with each other and the community.
Ensure the interior and exterior remain pristine through regular audits and equipment maintenance.
Support administrative tasks, manage labor, and hit speed-of-service goals.
Provide consistent coaching to Shift Leaders and Baristas while facilitating new hire training.
Ensure every team member adheres to MOKA’s core values and safety protocols.