Assistant General Manager - West Memphis AR

Park Inc•West Memphis, AR

1d•$46,000 - $47,000•Onsite

About The Position

Assistant General Manager – Valet Operations Location: West Memphis, AR Client Site: Southland Casino Salary: $46,000 – $47,000 annually Are you a hands-on leader with a passion for hospitality, guest experience, and team development? Park Inc. is seeking a high-energy, customer-focused Assistant General Manager to help oversee valet operations at Southland Casino, one of the region’s premier entertainment destinations. This is an exciting opportunity for a motivated operations leader who thrives in a fast-paced environment, enjoys mentoring teams, and takes pride in delivering exceptional service. As Assistant General Manager, you’ll work side-by-side with the General Manager to ensure smooth daily operations, strong client relationships, and an outstanding guest experience.

Requirements

Leadership experience in valet, hospitality, parking, or service-based operations
Strong customer service mindset and a proven ability to lead by example
Excellent communication, organization, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Flexibility to work varied schedules including nights, weekends, and holidays
Minimum of 3 years in a fast paced work environment, parking management preferred
Experience managing a large workforce with a variety of roles and responsibilities
Excellent organizational, time management, and problem solving skills
Excellent customer service skills with client focus, and an ability to work with all staff levels
Excellent interpersonal and excellent written and verbal English communication skills
Strong computer skills, including Microsoft Outlook, Word, and Excel
Must be detailed oriented and able to make sound decisions withing assigned deadlines
Ability to work outdoors with exposure to extreme weather conditions
Must possess a valid drivers license at all times
Must have at least 3 years driving history with a good driving record
Must be able to drive a manual transmission (stick shift)
This is a 7 day operation and some days we provide service 24 hours
Must be willing and able to work nights, weekends, and holidays as needed
Ability to stand for long periods of time as well as jog/run on a consistent basis

Nice To Haves

Bachelor's degree or equivalent work experience preferred

Responsibilities

Partner with the General Manager to recruit, train, and develop a high-performing valet team
Coach, mentor, and motivate employees to deliver top-tier customer service
Manage employee performance including training, coaching, counseling, retention, and employee relations
Assist with hiring and terminations as needed
Collaborate with Human Resources on recruiting and staffing needs
Maintain a strong working relationship with the client’s designated site contact
Handle onsite communication with guests, client representatives, and management
Ensure compliance with all Park Inc. and client policies and procedures
Continuously review operations for efficiency and service improvements
Create, distribute, and clearly communicate employee schedules
Ensure all shifts are covered and staffing gaps are filled
Review daily, weekly, and monthly operational and timekeeping reports
Conduct routine audits and “mystery shop” assessments
Train employees on job-site operations with a strong focus on safety and service
Enforce company policies and procedures consistently
Ensure all company equipment is properly maintained
Assist with property damage claims and incident documentation