Assistant General Manager

Maya Hospitality Group • Columbia, SC

1d • Onsite

About The Position

Maya Hotels is seeking an Assistant General Manager for Candlewood Suites Columbia-Ft. Jackson in Columbia, South Carolina. The role supports the General Manager in overseeing hotel operations, maximizing guest satisfaction, and contributing to the hotel’s financial success. The Assistant General Manager helps lead teams, plan operations, maintain service standards, and represent the hotel in the local community.

The position includes financial and operational planning, team development, guest relations, safety and security, and responsible business practices. The Assistant General Manager also supports sustainability initiatives and helps ensure the hotel complies with company and regulatory policies. The role may involve varied schedules, including evenings, weekends, and holidays as needed, and has physical requirements including extended standing and walking, occasional lifting and carrying up to 25 pounds, and frequent bending and reaching.

Maya Hotels offers medical, dental, and vision insurance; employer-paid life insurance; voluntary insurance options; a 401(k) with employer contribution; paid time off; employee referral and hotel discount programs; competitive salary and performance-based bonuses; career growth opportunities; and a supportive work environment.

Requirements

• At least 2 years of hotel management or supervisory experience.
• Proven ability to motivate, train, and lead a hospitality team.
• Strong budgeting, forecasting, and revenue management skills.
• Passion for enhancing guest experiences and maintaining high service standards.
• Ability to remain calm under pressure and resolve challenges efficiently.
• Ability to represent the hotel in the local market and foster partnerships.
• Willingness to work varied schedules, including evenings, weekends, and holidays as needed.
• Ability to stand and walk for extended periods during hotel inspections and guest interactions.
• Ability to occasionally lift and carry up to 25 pounds.
• Ability to bend and reach frequently and handle office equipment.
• Ability to work in a fast-paced hospitality environment with changing demands.

Nice To Haves

• Bachelor’s degree in hospitality management, business, or a related field preferred.
• Experience with Hilton, IHG, or Marriott brands.

Responsibilities

• Assist the General Manager in developing, implementing, and monitoring financial and operational plans to maximize profitability.
• Recommend capital improvements to enhance hotel assets and brand loyalty.
• Plan and assign work, establish performance and development goals, and provide mentoring, coaching, and regular feedback to team members.
• Educate, train, and motivate staff, ensuring access to market knowledge, tools, and resources.
• Oversee salary recommendations, disciplinary actions, and staffing decisions in compliance with company policies.
• Foster teamwork and quality service through effective communication with department heads; lead by example and demonstrate Maya Hotels’ core values.
• Interact with guests, clients, travel industry representatives, local community leaders, and government officials.
• Maintain high guest satisfaction by upholding service standards and amenities.
• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with company and regulatory policies.
• Represent and promote the hotel and brand within the local community.
• Encourage team participation in community activities, business partnerships, and sustainability initiatives.
• Develop and implement environmentally conscious action plans to reduce the hotel’s carbon footprint.
• Maintain a safe working environment through hazard prevention, proper chemical use, and injury prevention.
• Support and promote hotel recycling and sustainability programs.

Benefits

• Medical, dental, and vision insurance.
• 100% employer-paid life insurance.
• Voluntary life and AD&D, short-term disability, accident, and critical illness insurance.
• 401(k) with employer contribution.
• Employee referral program and hotel discounts.
• Paid time off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within Maya Hotels.
• Supportive and friendly work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed