Assistant General Manager Element by Marriott Short Pump

Kalyan Hospitality•Glen Allen, VA

12h•$0 - $65,000•Onsite

About The Position

The Assistant General Manager will work closely with the General Manager and company leadership to help successfully open, stabilize, and grow a brand-new Element by Marriott hotel in the Short Pump market. This role involves involvement across the entire operation, including Front Office, Housekeeping, Food & Beverage, Engineering, Guest Experience, Sales, Revenue Management, Labor Management, Financial Performance, Brand Standards, and Team Development. The Assistant General Manager is expected to understand the hotel's operations, support department leaders, step into the operation when needed, and ensure guests and associates experience hospitality at its best. This position is ideal for a leader who thrives on ownership, accountability, and active involvement in the property's success.

Requirements

Previous hotel leadership experience required.
Strong knowledge of hotel operations.
Proven ability to lead and develop employees.
Excellent communication skills.
Strong operational judgment.
Ability to make decisions under pressure.
Strong organizational and time-management skills.
Accountability and follow-through.
A hands-on leadership style.
Financial awareness.
Strong guest-service instincts.
The ability to manage multiple priorities.
A positive, solutions-focused mindset.
The desire to continue growing within hotel leadership.
Minimum 2 years of supervisory or management experience within a hotel environment preferred.
Strong working knowledge of hotel operations.
Experience supervising and developing employees.
Strong guest-service and problem-solving abilities.
Excellent written and verbal communication skills.
Ability to work a flexible leadership schedule.
Ability to work weekends and holidays based on business needs.
Ability to serve as Manager on Duty as required.

Nice To Haves

Previous Assistant General Manager, Operations Manager, Front Office Manager, Executive Housekeeper, or similar hotel leadership experience.
Marriott brand experience preferred.
New hotel opening or hotel transition experience is highly desirable.
Experience with hotel budgeting and forecasting.
Experience reviewing hotel P&L statements.
Familiarity with STR performance and revenue strategy.
Experience managing labor productivity and departmental expenses.
Strong Front Office and Housekeeping experience.
Food & Beverage experience is a plus.

Responsibilities

Assist the General Manager with the overall daily operation and performance of the hotel.
Help establish operational procedures, standards, and expectations during the hotel opening.
Provide hands-on leadership across all departments.
Serve as the senior hotel leader when the General Manager is unavailable.
Maintain a visible presence throughout the property.
Support departments during high-volume periods and operational challenges.
Identify problems quickly and take ownership of solutions.
Ensure departments work together efficiently and consistently.
Help recruit, onboard, train, and develop hotel associates.
Support department leaders through coaching, accountability, and recognition.
Help establish a positive, professional, and results-driven workplace culture.
Create clear expectations for performance and guest service.
Develop team members and future leaders.
Promote open communication and teamwork across all departments.
Lead by example every day.
Maintain a strong and visible presence with guests.
Respond to guest concerns quickly and professionally.
Support service recovery when needed.
Monitor guest feedback, surveys, online reviews, and satisfaction scores.
Identify trends and implement action plans for improvement.
Ensure all departments consistently deliver the service standards expected by Element by Marriott.
Create a culture where every team member understands their role in the guest experience.
Monitor and influence occupancy, ADR, RevPAR, guest satisfaction, labor productivity, departmental expenses, revenue opportunities, housekeeping productivity, Food & Beverage performance, and hotel profitability.
Work with the General Manager and department leaders to identify opportunities, control expenses, manage labor, and improve overall property performance.
Assist with budget management, forecasting, labor planning, expense control, purchasing, inventory, financial reviews, operational reporting, revenue strategy, department performance, and ownership and corporate reporting.
Understand how daily operational decisions impact the financial success of the hotel.
Work closely with Sales and Revenue Management to understand hotel demand.
Review occupancy, rate strategy, group activity, and upcoming business.
Support strategies designed to increase occupancy, ADR, and total hotel revenue.
Help identify local business and community opportunities.
Understand the hotel's competitive market and positioning.
Support efforts to develop the Element Richmond Short Pump as a preferred hotel in the market.
Ensure compliance with Marriott and Element brand standards.
Support hotel readiness for brand evaluations and inspections.
Maintain strong cleanliness, safety, and operational standards.
Ensure compliance with company policies and procedures.
Partner with Engineering to maintain the condition of the property.
Help ensure the hotel remains inspection-ready every day.