Assistant General Manager -Courtyard by Marriott Ewing, NJ

High Companies•Ewing Township, NJ

5d•Onsite

About The Position

At High Hotels, hospitality is more than a job; it's a way of life. For over 35 years, High Hotels has set a high standard for service and guest experiences in Pennsylvania and New Jersey. Our success is driven by our people and our vibrant, team-focused culture, creating an environment where careers flourish and guests feel at home. We are committed to growth, positivity, and attention to detail, making High Hotels a place where exceptional experiences for both employees and guests are the norm. We are looking for an Assistant General Manager to oversee all front desk and food and beverage operations at the Courtyard by Marriott in Ewing, NJ. This role is crucial in ensuring the highest standards of food, service, cleanliness, and marketing for all hotel operations. The Assistant General Manager will share responsibility for all hotel operations, providing superior service and value to our guests.

Requirements

High School Diploma or equivalent required
Minimum of 3 years of hotel operations experience required
Previous leadership or supervisory experience in a hotel environment required
Demonstrated ability to lead, coach, and develop team members while maintaining high guest satisfaction standards
Proven ability to build relationships with guests, associates, vendors, and community partners
Strong organizational, problem-solving, communication, and time management skills
Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call situations as needed
Valid driver's license required

Nice To Haves

bachelor's degree in hospitality management, Hotel Management, Business Administration, or related field preferred
Experience overseeing front desk, housekeeping, food & beverage, or overall hotel operations preferred
Experience with hotel property management systems (PMS) preferred
Food Handler Certification preferred
Bilingual English/Spanish is a plus

Responsibilities

Assists in the selection, training and development of all front desk personnel, breakfast host/hostess and security/night audit positions.
Assists the General Manager in ensuring the fair and ethical treatment of all co-workers and the maintenance of high morale and low turnover in all departments of the hotel.
Handles all normal tasks associated with those of a Front Desk co-worker regarding check-ins, checkout procedures, reservations, guest folio inquiries, and problem resolution.
Presents a helpful, courteous, friendly image to guests and makes an effort to speak to every guest by name.
Responsible for the inventory control, replenishment, physical appearance, and ordering of food product for 'The Market" at Marriott properties and the "Suite Shops" at Hilton properties.
Maximizes room revenue and occupancy levels through suggestive selling.
Utilizes computer equipment to analyze forecast, cost, and revenue reports and makes decisions based on that information to ensure profit maximization.
Accurately handles Company or Brand marketing programs and properly presents the programs to the guests with a special focus on the Brand loyalty programs and incentives.
Responsible to ensure Front Desk is fully staffed at all times, through assignment of co-workers or self to provide coverage.
Ensures through monthly inventory count that adequate equipment and office supply resources are maintained to maximize co- worker performance and customer service levels.
Ensures that all monies due High Hotels are received on a timely basis.
Handles all departmental accounting of monies, receipts, guest accounts and other forms of credit in accordance with all High Hotels accounts receivable policies and procedures.
Maintains a clean, pleasant and professional image to the guest.
Represents the Hotel as the manager on duty during those hours that the General Manager is not on Property or otherwise not capable of doing so.
Assists in documenting and maintaining records for periodic appraisal of all front desk, breakfast/pantry and night audit/security personnel.
Assists in monitoring and enforcing all Company and brand policies, procedures, rules and regulations affecting all hotel activities to ensure the safety and security of all guests, co-workers and hotel assets.
Provides assistance to other co-workers to contribute to the smooth operation of the front desk and other departments as needed; specifically, coffee bar cleans up, assisting hostess, typing, filing, faxing and copying.
Ensures attendance complies with the standards, including the ability to work a varied schedule as required.
Assists General Manager in reviewing work schedules required to meet the business needs of the hotel and monitoring and enforcing attendance policies.
Complies with Company and Hotel rules and regulations for the safe and efficient operation of hotel facilities.
Mentors and trains new and current co-workers at the front desk.
Assists the GM in establishing plans for continuous improvement of the front desk guest satisfaction scores to ensure outstanding customer service.
Supports High Hotels' efforts and actions related to sustainability, ensuring implementation and compliance within the front desk and breakfast/pantry areas.
May coordinate Hilton Honors and 3rd booking parties posting and reconciliation.
Ensures proper communication between shifts (logbook) as well as bank reconciliation at the end of the shift.