Assistant General Manager

ABM US • Louisville, KY

16h

About The Position

The Assistant General Manager oversees day-to-day operations at assigned facilities, such as campuses, warehouses, office buildings, or airports. The role is responsible for service excellence, staff development, operational efficiency, and client relationships, and serves as the primary liaison between ABM and client partners. It delivers services in alignment with contract requirements while promoting safety, accountability, and continuous improvement.

Requirements

• 2–3 years of experience in facility, operations, transportation, or project management, including at least 1–2 years of supervisory experience.
• Bachelor’s degree or equivalent experience.
• Experience working in union environments.
• Familiarity with different systems required for the role.
• Strong customer service, leadership, and interpersonal skills.
• Business acumen, including budget oversight and cost control.
• Proficiency in Microsoft Office Suite and other job-related technologies.
• Strong verbal and written communication skills.
• Ability to manage multiple projects and respond to urgent client needs, including occasional evening or weekend hours.

Nice To Haves

• CDL knowledge.
• Bilingual skills.

Responsibilities

• Oversee daily facility services operations, including janitorial, parking, and maintenance as applicable.
• Ensure compliance with ABM processes, safety standards, and quality programs.
• Conduct time studies and site inspections, and implement continuous improvement strategies to optimize performance.
• Coordinate special projects and support implementation of new processes and technologies.
• Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analyses.
• Identify cost-saving initiatives and support vendor and contractor management.
• Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
• Recommend staffing levels, assist with hiring and onboarding, and conduct evaluations in partnership with HR.
• Serve as the primary client contact and build and maintain professional relationships with property management teams and stakeholders.
• Ensure services meet or exceed contract terms, address client feedback, and promptly resolve complaints.
• Promote additional services and identify growth opportunities to increase billable work.
• Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
• Administer disciplinary actions in accordance with company guidelines.

Benefits

• May be eligible to participate in a company incentive or bonus program.
• Access to a world-class training program and post-military career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager