Assistant General Manager - Fioretta

DineAmic Hospitality•Chicago, IL

About The Position

The Assistant General Manager assists with the day-to-day operations of front-of-house and back-of-house team members at Fioretta. Working with the General Manager, this role helps drive sales, manage costs, deliver an exceptional guest experience, and foster a high-performance, team-oriented workplace culture. The position requires a flexible schedule, including nights, weekends, and holidays as needed to meet business needs. The Assistant General Manager supports restaurant operations, service quality, cost control, staffing, employee development, sanitation, and compliance. The role also supervises daily shifts, including opening and closing shifts, and helps maintain the restaurant’s service and ambiance standards.

Requirements

At least 5 years of full-service management experience in a high-volume restaurant.
Proven track record of delivering results in a complex, fast-paced environment.
Demonstrated leadership capability to build strong teams and achieve business goals.
Ability to plan and set goals and communicate direction to others.
Valid Allergen, Sanitation, and ServSafe certifications.
Ability to operate standard restaurant and office equipment, including POS systems, telephones, and computers.
Ability to communicate clearly verbally and in writing in a noisy, fast-paced environment.
Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
Ability to stand and walk for prolonged periods; lift, move, carry, and transport up to 40 pounds regularly and up to 50 pounds occasionally; and frequently bend, reach, kneel, and stoop.

Nice To Haves

Experience managing multiple units and/or opening a new store.
Bachelor’s degree.

Responsibilities

Collaborate with the General Manager to meet operational standards by implementing productivity, quality, and customer-service standards, resolving problems, and recommending system improvements.
Support restaurant goals across operations to achieve volume growth and optimum profit.
Drive sales and repeat business by building rapport and relationships with guests.
Control costs by monitoring expenditures, identifying variances, and minimizing waste.
Organize, run, and supervise efficient daily shifts, including opening and closing shifts, while ensuring an exceptional guest and employee experience.
Support wait staff with table preparation and food delivery to maintain guest service.
Maintain restaurant ambiance by overseeing lighting, background music, linen service, glassware, dinnerware, utensil quality and placement, food presentation, and service.
Select, orient, train, coach, counsel, and discipline employees to meet human resource objectives.
Communicate job expectations and developmental feedback clearly.
Adhere to and enforce policies and procedures.
Ensure paperwork and documentation are accurate and completed on time.
Monitor, address, and document employee performance through ongoing feedback, recognition, formal reviews, coaching, and disciplinary action when needed, up to and including termination.
Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures and complying with legal regulations.
Monitor and ensure compliance with company and restaurant policies, procedures, and legal and regulatory requirements.
Perform other duties as assigned.