ASSISTANT GENERAL MANAGER
Texas Western Hospitality Group•Fort Worth, TX
•Onsite
About The Position
TownePlace Suites by Marriott Fort Worth Downtown is seeking a qualified Assistant General Manager to lead guest service and daily operations of the hotel. Marriott Select Service experience preferred but not required.
Requirements
- Marriott Select Service experience preferred but not required.
Responsibilities
- Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, performance evaluations).
- Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
- Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups, and banquet functions.
- Selects or assists in the selection of hotel staff and complete all new hire paperwork.
- Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
- Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
- Conducts or assists in conducting staff meetings.
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Receives and resolves or assists in resolving guest complaints and employee issues.
- Performs functions of the General Manager in their absence.
- Covers shifts in all departments as scheduled by the General Manager.
- Corresponds with group and travel agents to answer special requests for rooms and rates.
- Assists with sales and marketing efforts as directed.
- Maintains and implements established Emergency Procedures, assuring the security of guests and monies.
- Answers inquiries pertaining to hotel policies and services.
- Participates in the preparation of the hotels annual budget.
- Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
