Assistant General Manager
About The Position
This is a hands-on leadership opportunity ideal for someone who thrives in a fast-paced hotel environment, enjoys mentoring others, and wants to eventually grow into a General Manager role. As part of our growing organization, you’ll gain real-world management experience while building your leadership skills across hotel operations—from front desk to housekeeping, maintenance, guest satisfaction, and financial reporting. You’ll be supported by a company that believes in promoting from within and developing hospitality leaders. Total Management Systems is a growing hotel group with a portfolio of Marriott and Hilton branded hotels around the state of NM, offering opportunities to advance your career when you are ready.
Requirements
- 2–3 years of hotel experience, including 1+ year in a leadership role
- Strong knowledge of front desk operations and hotel accounting/audit practices
- Excellent communication, team leadership, and guest service skills
- Proficiency with Microsoft Office and hotel PMS (e.g., Hilton or Marriott systems)
- Availability for flexible scheduling, including nights, weekends, and holidays
- Ability to walk and be on your feet for long durations when assisting in the departments up to 8 hours.
Nice To Haves
- Bilingual (English/Spanish)
- Experience in light maintenance
Responsibilities
- Lead daily operations and serve as a key liaison between departments and the General Manager
- Supervise front desk agents and ensure excellent guest service around the clock
- Assist in hiring, training, and evaluating team members to maintain high service standards
- Prepare schedules, run reports, and assist in budgeting and forecasting
- Assist in invoicing accounts receivable bills.
- Assist in ordering and compiling accounts payable invoices to ensure supply levels are maintained and the hotel pays its bills to vendors.
- Step in to support the front desk, housekeeping, and light maintenance when needed
- Monitor and maintain inventory, process invoices, handle deposits, and support financial controls
- Conduct daily property walks and inspections to uphold quality and brand standards
- Participate in our AGM training program with access to mentorship and growth opportunities
Benefits
- Promoting from within
- Developing hospitality leaders
- Opportunities to advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
