Assistant General Manager

Mary Browns • St. John's, NL

13d • Onsite

About The Position

Mary’s Brown’s Chicken is a wholly owned and operated Canadian company that dates back to 1969 and has over 250+ locations nationally and have recently expanded internationally in the UK and Mexico. It is Canada’s fastest-growing franchise and recipient of the Canada Franchise Association’s Franchisee’s Choice Award for 5 years consecutively. At Mary Brown’s if you work hard and are passionate about providing genuine hospitality, you will be seen and there will opportunities for career advancement. The Assistant General Manager will work in conjunction with the General Manager and will oversee and support the operations at the restaurant to ensure profitability and an enjoyable dining experience. They will ensure that the store and all staff are properly supported, trained and coached.

Requirements

• Completion of a college diploma, preferably in hospitality management or culinary management
• Current Food Handling Certificate is mandatory
• At least 1 year experience in a management role in the QSR or fast casual industry
• Understanding and knowledge of safety, sanitation and food handling procedures
• Well-spoken with a strong command of the English Language
• Possesses good verbal and written communication skills
• Ability to professionally communicate and to problem solve amid a difficult situation
• Must be organized, pro-active and a self-starter
• Ability to work calmly and effectively under pressure
• Possesses an overwhelming sense for “Exceptional Customer Service” and commitment to quality service
• Must be bondable
• Actively participates in positive and constructive communication
• A team player, who provides support to colleagues and has a hands-on approach
• Conducts themselves in a solutions-based approach, solving problems collectively and reporting any concerns at an appropriate time to your manager
• Follows all policy and does not engage in any actions that may be perceived as conflicting with company policy regarding bullying, harassment, discrimination, and/or violence
• Does not engage in gossiping or spread disparaging remarks

Nice To Haves

• Certified in recognized Safe Food Handling program preferred
• First Aid & WHMIS certificate preferred

Responsibilities

• Delivering genuine hospitality and exceptional guest experience
• Supporting General Manager in restaurant P&L and delivering on financial expectations/budget
• Be a leader in the community building and driving community devotion
• Leading the team to deliver on Mary Brown’s Vision
• Directing restaurant operations on a day to day basis
• Ensuring that all team members have the proper training and mentoring to deliver high standards
• Providing timely reports directly to management team
• Ensuring all government regulations and procedures are being adhered to
• Train new employees up to standards set forth by Mary Brown's Chicken
• Assist the General Manager with recruiting, selecting, orientation, training, scheduling and coaching of staff
• Ensure all Mary Brown’s operational and administrative procedures and standards are adhered to
• Adhere to all policies and plans through communication, action, and consistent enforcement
• Effectively and efficiently perform all job functions following policy and leading by example
• Stays up to date on all training as required and follows all health and safety, and sanitation policies enforcing with disciplinary action as needed

Benefits

• Competitive compensation package
• Comprehensive Extended Health Benefits Package with life insurance
• Career Advancement Opportunities with a company that is growing rapidly nationally

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 1-10 employees