Assistant General Manager

MCR • Harrisburg, PA

1d • Onsite

About The Position

The Assistant General Manager (AGM) role at TownePlace Suites by Marriott Harrisburg/Hershey, operated by MCR, focuses on upholding MCR's standard of providing clean, friendly, well-organized, and safe hotels. This position is crucial in ensuring guest satisfaction through spotless cleanliness, product consistency, and strong teamwork. The AGM is responsible for daily supervision of hotel operations, including guest rooms and public spaces, ensuring adherence to cleanliness standards and proper functioning of equipment. They also play a key role in training new team members, managing shifts, assisting with check-in/check-out processes, and fostering a positive culture for both guests and staff. Additionally, the AGM supports inventory management, onboarding, time clock oversight, auditing, reporting, purchase order processes, invoice management, quality assurance, safety inspections, escalating issues, and preventative maintenance. They are also expected to cover open department head positions when necessary and ensure team members adhere to work schedules.

Requirements

• Positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Effectiveness in listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Ability to work with and understand financial information and data, and basic arithmetic functions.
• Attentiveness to detail and ability to meet deadlines.
• Proficiency in Windows operating systems, company-approved spreadsheets, and word processing.
• Ability to convey information and ideas clearly.
• Ability to lead team members to always provide friendly service with a smile to guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).
• A valid Driver's License is required.
• Basic market knowledge.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Ability to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Ability to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Ability to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Ability to inspect and visually observe details at close range and from long range.
• Ability to read, write, understand and communicate with others effectively using the English language.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.
• Ability to read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

• Conduct daily walks of guest rooms and public spaces to ensure friendly service, cleanliness, and proper functioning of mechanical equipment.
• Verify daily inspection of all rooms and confirm adherence to cleanliness standards.
• Provide one-on-one training to new team members on service and checklist expectations.
• Verify that Guest Service team members are actively providing friendly service and meeting guest needs.
• Greet guests with a smile and provide supervision during peak check-in/check-out times, as well as meal periods.
• Foster an environment of happy team members and happy guests.
• Assist in completing required inventory counts.
• Aid in the onboarding process of new team members.
• Support the General Manager in reviewing previous day team member time clock punches.
• Complete Daily Summary and Night Audit processes.
• Start and complete shift handover reports on each shift, and upload required daily reports.
• Ensure every purchase goes through the correct purchase order process and all invoices are submitted through the approved accounts payable system, using only MCR approved vendors.
• Process and/or accrue all invoices to the proper time period.
• Oversee adherence to all brand standards approved by MCR, including conducting self-audits and making necessary corrections.
• Certify that all fire and life safety inspections are current and correct any deficiencies.
• Review service or delivery failures and ensure they are properly escalated.
• Confirm that preventative maintenance tasks have been performed and checked visually for quality and consistency.
• Ensure all team members adhere to their established work schedules and displace shifts as needed.
• Cover open department head positions when necessary.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree