Assistant General Manager

LaQuinta Summersville WV•Summersville, WV

10h

About The Position

The Assistant General Manager supports hotel guest relations, associate engagement, financial performance, sales and marketing, operations, and administration. The role is expected to be approachable and professional with guests, help departments meet service expectations, and address guest concerns proactively. It also supports team growth and morale through communication, coaching, recognition, cross-training, and leadership by example. The position contributes to revenue and profit goals, reviews financial and operating reports, supports sales efforts and planning, and helps ensure that hotel facilities and service standards are maintained. Administrative duties include hiring and personnel processes, compliance, management scheduling, associate reviews, and ongoing professional development. The Assistant General Manager also performs hands-on guest-service duties and other reasonable duties assigned by a supervisor.

Requirements

Must be willing to participate in service and hospitality training and education.
Must be willing to further education in PMS, phone sales, sales, team management, leadership development, housekeeping, food service, maintenance, and general hospitality.
Must be capable of carrying out reasonable assigned requests.

Responsibilities

Be readily available and approachable to guests, ensure departments meet or exceed service expectations, address guest concerns proactively, and maintain professionalism and courtesy.
Participate in community and government affairs.
Model professional attire and a team-oriented, hospitable attitude; communicate goals and results; promote teamwork, morale, and associate empowerment.
Motivate and encourage staff to resolve guest and associate concerns; communicate career opportunities; recognize strong performance; and support team leaders in meeting goals.
Develop cross-training opportunities and share positive guest reviews with staff.
Review the Night Audit Report daily for discrepancies and pursue budgeted revenue and profit goals while balancing costs with guest satisfaction.
Comply with corporate accounting procedures, minimize accident and employment-related claims and costs, and develop and communicate selling strategies using reports and forecasting tools.
Review selling strategies weekly with the Manager.
Solicit new business, monitor group blocks and direct-bill processes, and network with guests and contacts to identify sales leads.
Ensure associates understand hotel selling strategies; monitor local market conditions and competitors; maintain relationships with competitor hotels, lead sources, clients, and the local community.
Assist the sales team with the annual revenue budget and marketing plan, help develop the annual sales and marketing budget, and review period-end reports.
Perform hands-on duties as needed to deliver guest services and provide a safe working environment.
Support accident prevention and audit guest rooms, public spaces, grounds, work areas, and kitchen areas for sanitation and cleanliness.
Coordinate preventive maintenance and general cleaning programs to support guest satisfaction.
Assist and teach supervisors to schedule staffing in line with guest needs and hours-per-occupied-room goals.
Ensure associate cross-training and participate in service and hospitality training and education; pursue further learning in relevant hotel operations and leadership areas.
Ensure hiring practices comply with I-9, ADA, and EEO requirements and support a culturally diverse workplace.
Interview and select potential new hires; promote Fair Treatment and Open Door policies; and use constructive coaching and counseling to address associate concerns.
Maintain current licenses and permits required by local, state, and federal agencies and maintain working knowledge of corporate brand manuals.
Schedule management-team coverage for weekend and evening hours.
Pursue personal development and conduct timely associate reviews with input from team supervisors.
Carry out other reasonable duties within the employee's capabilities and any additional duties assigned by the supervisor.