Assistant General Manager

Goldfish Swim School MFO•Brighton, MI

13d•Onsite

About The Position

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. The Assistant General Manager directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures. They assist the General Manager and department managers with fulfillment of daily tasks, and manage the staff of GSS to ensure high productivity, excellent performance, and positive employee satisfaction. This role also trains and oversees the aquatics department to provide superior swim instruction, interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service, and employee performance and training. Additionally, the Assistant General Manager provides sales and marketing training to all qualified sales staff, direction in the retail and vending departments, and trains and oversees private party staff. They gain knowledge and experience in the Links software for bookings, class scheduling, reporting, and administrative functions, as well as a high level of knowledge in GSS pool operations to maintain a safe and sanitary swim environment. The role initiates and oversees workplace employee activities with the goal of achieving improved employee satisfaction and directs and oversees the implementation of the Emergency Action Plan and all safety procedures, training all current staff on the GSS EAP. The Assistant General Manager maintains current certifications and stays up-to-date professionally in the aquatics and management field, and fulfills other duties as assigned.

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED is required.
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required.
Lifeguard, CPR/AED and first Aid certification required.

Nice To Haves

Bachelor’s degree or higher preferred.
Two or more years management experience preferred.
Two or more years as a swimming instructor preferred.
Shallow water attendant highly recommended.

Responsibilities

Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
Assists General Manager and department managers with fulfillment the daily tasks.
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
Trains and oversees aquatics department to provide superior swim instruction to the students of GSS.
Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.
Provides sales and marketing training to all qualified sales staff.
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
Fulfills other duties and responsibilities as assigned by the Employer.