Assistant General Manager

Oola HR•Sarasota, FL

2d•Onsite

About The Position

Urban Air Adventure Park in Sarasota is seeking a highly-motivated Assistant General Manager to support their vision of ACTIVATE AWESOME. This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results. The Manager motivates, instills accountability, and achieves results to drive success while maintaining the company's Culture of Activating Awesome.

Requirements

1+ year supervisory or management experience required.
Ability to pass a thorough background check.
Demonstrated ability in developing team members in areas of responsibility.
Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
Computer skills essential — Microsoft Office (Excel, Word, PowerPoint).
Professional grooming and conduct must be constantly displayed to set an example for staff.
Ability to enthusiastically interact with others.
Adaptability, flexibility, general enthusiasm for the business.
Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
Willing to learn and adapt to changes or challenges.
Ability to establish working relationships with all employees, management, and vendors.
Exercise good judgment in decision making.
Appreciation of diversity (thought, ethnic, gender, etc.).
Must be able and willing to work weekends, evenings and holidays.
Ability to lead, motivate and empower Team Members.
Ability to align Team Members with Urban Air culture by balancing seriousness and having fun.
Ability to take initiative.
Excellent interpersonal and communication skills.
Ability to recognize problems and problem-solve.
Ability to set goals and convert plans into action.
Ability to see patterns in performance and strategize solutions.
Exercise good judgment in decision making.
Open to feedback and self-improvement.
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism.
Serve as a role model by demonstrating and upholding Urban Air policies and standards.

Nice To Haves

Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
CPR/First Aid Certification is preferred.
Brand Ambassador and Culture Champion!

Responsibilities

Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs.
Develop weekly schedules and ensure staffing levels and lead coverage are appropriate to meet the needs of the business and maximize the customer experience.
Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
Ensure execution of all employee recognition and incentive programs as directed.
Assist with inventory and controlling expenses.
Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections.
Maintain a safe, clean and secure environment for all guests and staff.
Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
Other duties as assigned.