Assistant General Manager
About The Position
The Assistant Restaurant Manager at Bluemont Group, a local Dunkin’ franchisee, serves as the General Manager’s right hand and helps run the restaurant. The role leads shifts, including busy morning and drive-thru operations, supports hiring and training, and develops skills in managing labor, food costs, and cash. It is described as a step toward running a restaurant as a General Manager. The position involves maintaining Dunkin’ standards for quality, speed, and cleanliness; implementing menu items, promotions, and marketing; and supporting food safety, preventive maintenance, and the safety of guests and team members. The employee must earn and maintain ServSafe® certification. Restaurant schedules vary by location and day, with opening and closing shifts, early mornings, and weekends included.
Requirements
- Supervisory experience in a restaurant, QSR, or retail setting.
- Ability to make sound decisions under pressure and explain them to the team.
- Ability to give honest feedback and handle conflict calmly.
- Availability to work opening and closing shifts, including early mornings and weekends.
- Ability to stand, bend, and move for a full shift and lift and carry supplies.
- Must be at least 18 years old.
Nice To Haves
- Dunkin’ or other QSR management experience.
- Current ServSafe® certification.
- Ability to speak a second language.
Responsibilities
- Lead shifts on the floor, including drive-thru operations and the morning rush.
- Help the General Manager hire, train, and cross-train Crew Members and Shift Leaders.
- Coach team members, recognize good performance, and address performance issues promptly and fairly.
- Maintain Dunkin’ standards for quality, speed, and cleanliness on every shift.
- Implement new menu items, promotions, and marketing on schedule.
- Control labor, food costs, and cash; review results with the General Manager and plan corrective actions.
- Help keep team members and guests safe through food safety, cleanliness, and preventive maintenance.
- Earn and maintain ServSafe® certification.
Benefits
- Weekly pay.
- Paid vacation.
- 401(k) plan with matching contributions.
- Free coffee and meals while working.
- Off-shift discounts.
- Competitive benefits package.
- Hands-on coaching from the General Manager on labor, food cost, and cash control.
- A stated advancement path from Assistant Manager to General Manager to District Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
