Assistant General Manager - Cannabis

Bud's Goods + Provisions•Watertown, MA

11d•Onsite

About The Position

The Assistant General Manager (AGM) is responsible for ensuring the smooth day-to-day operations of Bud's Goods & Provisions. This role requires a blend of technical, operational, and people skills, acting as a reliable point of contact for the team. The AGM will oversee staff leadership, regulatory compliance, scheduling and payroll support, inventory management, and financial oversight, all while maintaining a high standard of customer service. Key daily tasks include coaching Sales Associates, ensuring compliance with Cannabis Control Commission regulations, managing cash and inventory, and resolving operational issues. This position requires a flexible schedule, including opening and closing shifts as the acting manager on duty, and involves close collaboration with the General Manager, Inventory Specialist, and Security Specialist to maintain store safety, stock levels, and honest operations. Responsibilities extend to METRC and Dutchie entries, CCTV monitoring, and reporting to ensure efficient and compliant operations.

Requirements

Critical thinking & conflict resolution skills
Complex problem-solving skills
Clear communication - verbal, written, electronic & over the phone
Intermediate to advanced word processing, spreadsheet & document creation skills
Strong math skills & a knack for word-problem solving
Cash handling experience
Detail-oriented: sharp focus on the small stuff, without losing sight of the big picture
Emotional intelligence & social awareness
A motivated, ambitious self-starter mindset
Impeccable sales etiquette with a customer-first approach
Outstanding people skills - lead by example & keep team morale high
A real focus on helping Sales Associates grow
Responsible Vendor training
METRC training
CPR/First Aid certification
Cash Handling training
Diversity Training
Harassment Training
Able to stand for extended periods
Able to lift & move up to 50 lbs
Comfortable in a fast-paced retail environment
Able to bend, reach, crouch & move through the facility safely
Available for flexible scheduling based on business needs

Responsibilities

Provide steady, consistent leadership for retail employees across every shift.
Serve as the acting Manager on Duty, opening & closing the store as needed.
Assist the Retail General Manager with scheduling & payroll, including editing timecards and applying PTO or Sick Time.
Keep staff current on Standard Operating Procedures & training updates.
Coach staff to improve & grow, and help onboard new hires.
Bring the Company's mission for guest experience & hospitality to life every shift.
Troubleshoot point-of-sale software & equipment; open tech support tickets & flag unresolved issues to management.
Provide reports as requested by company managers & officers.
Keep the dispensary compliant with Cannabis Control Commission regulations & guidelines at all times.
Collaborate with the Inventory Specialist to keep menus current & inventory fully compliant, including the online menu.
Assist in receiving cannabis deliveries, including intake, digital receipt in METRC & Dutchie, & entering testing data.
Help order & receive non-cannabis inventory, working with management to restock in a timely way.
Prevent theft & diversion of all cannabis & cannabis-related products.
Ensure no minors enter the premises.
Ensure no cannabis is consumed on the premises, by guests or employees.
Manage cash & debit deposits, & keep audit & deposit logs up to date.
Investigate cash & debit discrepancies.
Stay trained on CCTV programs & maintain access to the retail camera feed.
Collaborate with the Security Specialist to keep guest flow moving smoothly.
Maintain the safety & security of the entire premises.
Flag any issues or concerns with security systems or individuals on property to the Security Specialist or Retail General Manager.
Maintain a safe, compliant & inclusive work environment.
Take on additional duties as assigned by the Retail General Manager.
Contribute to operational initiatives & process improvement efforts.