Assistant General Manager - Cannabis

Bud's Goods + Provisions•Watertown, MA

13d•Onsite

About The Position

The Assistant General Manager is responsible for ensuring the smooth day-to-day operations of Bud's Goods & Provisions. This role requires a blend of technical, operational, and people skills, focusing on staff leadership, regulatory compliance, scheduling and payroll support, inventory management, and financial oversight, all while maintaining a high standard of customer service. The Assistant General Manager will coach Sales Associates, ensure compliance with Cannabis Control Commission regulations, manage cash and inventory, and resolve operational issues. This position involves a flexible schedule, including opening and closing the store as the acting manager on duty, and requires close collaboration with the General Manager, Inventory Specialist, and Security Specialist.

Requirements

Critical thinking & conflict resolution skills
Complex problem-solving skills
Clear communication - verbal, written, electronic & over the phone
Intermediate to advanced word processing, spreadsheet & document creation skills
Strong math skills & a knack for word-problem solving
Cash handling experience
Detail-oriented: sharp focus on the small stuff, without losing sight of the big picture
Emotional intelligence & social awareness
A motivated, ambitious self-starter mindset
Impeccable sales etiquette with a customer-first approach
Outstanding people skills - lead by example & keep team morale high
Focus on helping Sales Associates grow
Able to stand for extended periods
Able to lift & move up to 50 lbs
Comfortable in a fast-paced retail environment
Able to bend, reach, crouch & move through the facility safely
Available for flexible scheduling based on business needs

Nice To Haves

Experience with METRC and Dutchie
Experience with Paragon iSolved
Experience with Cannabis Control Commission regulations

Responsibilities

Provide steady, consistent leadership for retail employees across every shift.
Serve as the acting Manager on Duty, opening & closing the store as needed.
Assist the Retail General Manager with scheduling & payroll, including editing timecards and applying PTO or Sick Time in Paragon iSolved.
Keep staff current on Standard Operating Procedures & training updates, as directed by the Retail General Manager.
Coach staff to improve & grow, and help onboard new hires.
Bring the Company's mission for guest experience & hospitality to life every shift.
Troubleshoot point-of-sale software & equipment; open tech support tickets & flag anything that can't be resolved to retail management.
Provide reports as requested by company managers & officers.
Track employees & cannabis/cash/debit transactions using Microsoft applications, especially Excel.
Participate in regular meetings & occasional offsite training activities.
Ensure the dispensary remains compliant with Cannabis Control Commission regulations & guidelines at all times.
Collaborate with the Inventory Specialist to keep menus current & inventory fully compliant, including the Bud's Goods online menu.
Assist in receiving cannabis deliveries, including intake, digital receipt in METRC & Dutchie, & entering testing data.
Help order & receive non-cannabis inventory, working with management to restock in a timely way.
Prevent theft & diversion of all cannabis & cannabis-related products.
Ensure no minors enter the premises.
Ensure no cannabis is consumed on the premises, by guests or employees.
Assist in managing cash & debit deposits, & keep audit & deposit logs up to date.
Assist in investigating cash & debit discrepancies.
Maintain training on CCTV programs & keep access to the retail camera feed.
Collaborate with the Security Specialist to keep guest flow moving smoothly.
Help maintain the safety & security of the entire premises.
Flag any issues or concerns with security systems or individuals on property to the Security Specialist or Retail General Manager.
Maintain a safe, compliant & inclusive work environment.
Take on additional duties as assigned by the Retail General Manager.
Contribute to operational initiatives & process improvement efforts.