Outdoorsy Hill Country - Assistant General Manager

The Ride Platform•Stonewall, TX

13d•$58,000 - $63,000•Onsite

About The Position

As the Assistant General Manager (AGM) at Outdoorsy Hill Country, you are the chief champion of the guest journey and a key driver of property revenue. This role is a dynamic hybrid of High-End Hospitality Management, Event Sales, and Beverage Operations. Supporting the General Manager, you will take full ownership of the day-to-day guest experience while turning our 34-acre retreat into the premier destination for Texas Hill Country gatherings. This role requires a flexible schedule, including regular evenings, weekends, and holiday shifts. This is a full-time role reporting directly to the General Manager.

Requirements

4+ years in management, with a heavy focus on daily operations, Food & Beverage (F&B), and Event Sales.
Prior experience in boutique hotels, luxury resorts, or high-end hospitality environments is highly valued and considered a strong asset.
Current TABC Seller-Server Certification.
Current Texas Food Manager Certification (or obtained within 30 days of hire).
Willingness and ability to work a flexible schedule, including evenings, weekends, and holidays based on business and event needs.
Proven track record of hitting sales targets, managing an event lead pipeline, and running tight, efficient daily property operations.
Experience managing and inspiring a diverse team (Housekeeping, Maintenance, and FOH).
Comfort working in an outdoor environment and the physical ability to navigate 30+ acres of terrain in various weather conditions.
You understand the "Outdoorsy" brand—you can talk soil and stargazing with a camper in the morning, manage staff labor metrics at noon, and discuss wine pairings and event contracts with a corporate CEO in the afternoon.

Responsibilities

Take ultimate ownership of the end-to-end guest journey, ensuring every visitor receives a seamless, memorable, and upscale "glamping" experience.
Maintain a high-visibility presence across the property, actively greeting guests, anticipating needs, and resolving issues on the fly with empathy and professionalism.
Monitor guest feedback and reviews, implementing operational changes to continuously elevate satisfaction metrics and repeat bookings.
Proactively identify and close leads for Weddings, Corporate Retreats, and Family Reunions. You will be the face of the property for prospective clients.
Conduct professional property walkthroughs of the Bluebonnet Event Barn and luxury tents, painting a vision for high-end, nature-focused events.
Work to meet and exceed quarterly sales targets for group buyouts and event space rentals.
Oversee the Sagebrush Bar operations, ensuring a curated selection of local Hill Country wines, craft beers, and signature cocktails that reflect our brand.
Maintain strict adherence to all TABC regulations. You will ensure all bar staff are certified and that service is handled responsibly and legally.
Manage beverage inventory, COGS (Cost of Goods Sold), and vendor relationships. Proven ability to manage budgets, analyze P&L statements for the beverage program, and implement cost-saving measures without compromising guest experience.
Serve as the Manager on Duty, leading daily huddles with front-of-house, housekeeping, and maintenance teams to ensure the property is visually stunning and operationally ready.
Manage weekly staff schedules and labor costs, optimizing coverage to balance daily check-ins, steady-state property needs, and high-volume event weekends.
Continuously refine and enforce operational SOPs to maintain service consistency, from luxury tent turnover standards to opening/closing checklists.
Act as the primary Certified Food Protection Manager. You will ensure all food handling—whether for our boutique snacks or catered events—meets or exceeds Texas health department standards.
Oversee that all team members hold valid Food Handler certifications and are trained in upscale service etiquette.
Serve as the lead point of contact for event planners and corporate leads, ensuring a seamless transition from "sales" to "execution".
Coordinate with preferred caterers, florists, and equipment rentals to ensure external partners respect the property and deliver 5-star service.