Assistant General Manager

Raging Waters•San Dimas, CA

22h•Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in overseeing daily waterpark operations. This role provides hands-on leadership across all departments, ensures a safe and exceptional guest experience, supports staffing and training efforts, and helps maintain operational, financial, and safety standards. The AGM serves as the acting GM when required and plays a key role in driving teamwork, consistency, and operational excellence.

Requirements

3+ years of leadership experience in attractions, waterparks, hospitality, or similar environments.
Experience supervising teams in fast-paced, high-volume operations.
Strong communication, leadership, and problem-solving skills.
Knowledge of safety standards, guest service, and basic operational practices.
Ability to work flexible hours including nights, weekends, and holidays.
Required weekend, evening, and holiday availability.
Willingness to travel to other company locations to launch operations.

Nice To Haves

Certified Pool Operator (CPO).
CPR/AED/First Aid Certification.
ServSafe/TIPS.
Be trained on all park positions and act as trainer for any position.
Experience with lifeguard programs (StarGuard Elite, Jeff Ellis & Associates, or similar).

Responsibilities

Direct Oversight of Aquatics, Park Services, Maintenance, Safety, and Core operating systems (WhenToWork, UKG, Galaxy, tablets, compliance platforms).
Ownership of operational processes and SOP standardization, systems and operational infrastructure (scheduling, ticketing, reporting), digitization of inspections, reporting, and daily operational workflows, operational readiness and asset reliability, and OpEx and CapEx project visibility and coordination.
Final authority on safety standards, training, and compliance.
Ownership of operational processes and SOPs.
Controls staffing levels and labor deployment in real time.
Monitor and report on Key Performance Indicators (KPIs) including weekly safety scorecard (incidents, claims, training completion), labor performance and staffing execution, attraction and outlet readiness, maintenance tracking and asset history (e.g., VGB compliance, equipment lifecycle), and OpEx/CapEx planning and execution progress.