Assistant General Manager - Katana

Innovative Dining Group • West Hollywood, CA

1d • Onsite

About The Position

Katana is now hiring an Assistant General Manager to join the team! The Assistant General Manager provides leadership and ongoing training and development to the front-of-house staff and ensures service standards are consistently executed and achieved. Responsibilities include acting as a liaison between team members and management, executing each shift at the highest level of hospitality and acting as an extension of management when working service. The AGM creates a positive work environment for our employees through friendly, caring, and professional communication, making sure to pass down a culture of excellence.

Requirements

• 3 years of management experience in a high-end, high-volume restaurant.
• Possess a strong familiarity with food service regulations and proper food handling procedures
• Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems
• Be a creative thinker who can run the restaurant while generating new sources of revenue
• Demonstrate strong operational skills and impeccably high standards of service
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
• Be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor and have a strong work ethic.
• Knowledge of Japanese cuisine a plus.
• Must be twenty-one (21) years of age or older.
• Must possess a valid Food Handler Card and Alcohol Awareness Training Certificate at the time of hire.
• Be able to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting.
• Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Nice To Haves

• Knowledge of Japanese cuisine a plus.

Responsibilities

• Assist the General Manager with staffing, training and development for all hourly front-of-house employees
• Ensure that company standards are being met by communicating effectively with our employees and consistently reinforcing our policies and procedures
• Reinforce company rules at all times, including uniform, grooming and timeliness of employees
• Oversee all areas of service including but not limited to floor management, cultivating relationships with new and returning guests and creating a proactive sales culture with all staff
• Assist the General Manager with scheduling, purchasing, managing labor, food and beverage costs and P&L statements
• Aid the General Manager in investigating and resolving guest complaints
• Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency
• Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
• Embody and deliver on exceptional service and hospitality

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed