Assistant General Manager

Paradies Lagardère•San Antonio, TX

17d•Onsite

About The Position

AT MERIT COFFEE IN THE SAN ANTONIO INTERNATIONAL AIRPORT, WE ARE SEEKING AN ENERGETIC, CUSTOMER-FOCUSED ASSISTANT GENERAL MANAGER TO HELP LEAD DAILY OPERATIONS AND DELIVER AN EXCEPTIONAL GUEST EXPERIENCE. THE ASSISTANT GENERAL MANAGER SUPPORTS THE GENERAL MANAGER IN OVERSEEING TEAM MEMBERS, DRIVING SALES, MAINTAINING OPERATIONAL STANDARDS, AND CREATING A WELCOMING ENVIRONMENT FOR BOTH CUSTOMERS AND STAFF. THIS ROLE IS IDEAL FOR A MOTIVATED LEADER WHO THRIVES IN A FAST-PACED CAFÉ SETTING AND IS PASSIONATE ABOUT COFFEE, HOSPITALITY, AND TEAM DEVELOPMENT. Paradies Lagardère is an award-winning and innovative Airport Concessionaire, committed to delivering exceptional dining experiences. We are seeking a dedicated and hands-on Assistant General Manager (AGM) with a strong focus on operations to join our team. This role is perfect for a motivated leader who thrives in a fast-paced, high-volume environment and has a passion for food quality, kitchen management, and team leadership. As the Assistant General Manager – Full-Service Operations, you will support daily operations within a high-volume Coffee Shop. This role is essential to ensuring food quality, speed of service, compliance, and an exceptional guest experience. The AGM will provide hands-on leadership, support team development, and help maintain a safe, high-performing, and guest-focused work environment. Strong leadership, problem-solving skills, and the ability to manage fast-paced kitchen operations are required. Bilingual proficiency is a plus.

Requirements

2–4 years of FOH and BOH management experience in a high-volume restaurant or food service setting
ServSafe Certification or ability to obtain upon hire
Experience with inventory management, scheduling, and performance management
Strong leadership skills with the ability to motivate and develop team members.
Experience managing operations in a fast-paced, high-volume environment
Working knowledge of food safety, kitchen operations, and cost control
Hands-on leadership style with strong problem-solving skills
Flexibility to work varied schedules, including nights, weekends, and holidays

Nice To Haves

Bachelor’s degree in hospitality, Culinary Arts, or related field preferred; equivalent experience considered
Bilingual proficiency is a plus.

Responsibilities

Oversee store operations, including food preparation, cleanliness, inventory, equipment, and overall guest experience.
Recruit, train, and develop team members while ensuring adherence to food safety, operational standards, and company policies.
Ensure efficient kitchen operations, including food production, portion control, and recipe execution.
Enforce health, safety, and sanitation standards in compliance with local regulations and company requirements.
Manage food costs, ordering, waste, and inventory to support efficiency and profitability.
Address operational challenges, including staffing, workflow, and operational gaps, using a solutions-focused approach.
Assist the General Manager with scheduling, performance management, and overall restaurant success.