Assistant General Manager - RV Resort

TJO 10 X 10 MANAGEMENT, L.P.•Warrens, WI

1d•Onsite

About The Position

We’re looking for a next-level Assistant General Manager to join our outdoor hospitality leadership team in Wisconsin. This isn’t your typical AGM role. We’re looking for someone who can thrive outdoors, think on their feet, manage a million moving pieces, understand the numbers, and turn crazy ideas into things that actually work. The Assistant General Manager will work closely with the General Manager to oversee all facets of daily resort operations. This is a hands-on leadership position designed to complement and offset the General Manager while providing strong leadership coverage during the resort’s busiest operating hours. The AGM will play a key role in leading Housekeeping, Front Office, and Recreation, while also supporting the overall operation of the resort. The successful candidate will have outstanding communication, organizational, leadership, financial, and customer service skills. Management experience in hospitality, retail, restaurant, recreation, tourism, campground, resort, or another customer-facing operational environment is preferred. Most importantly, we are looking for someone who takes ownership, moves with urgency, thinks creatively, and gets things done.

Requirements

Minimum of 2 years of management or comparable leadership experience.
Hospitality, campground, resort, hotel, restaurant, retail, recreation, or tourism experience preferred.
Strong computer skills, including Microsoft Excel and knowledge of AI and how to use it.
Ability to understand and utilize financial and operational information to make sound business decisions.
Excellent at verbal communication and able to convey important information clearly and effectively.
A strong leader with initiative and the ability to motivate and hold others accountable.
A people person who genuinely enjoys providing excellent customer service.
Capable of quick decision-making and effective problem-solving.
Exceptional at time management and organization.
Responsible, goal-oriented, and accountable.
Highly attentive to detail while still able to see the big picture.
Able to multitask and prioritize competing demands.
Confident, proactive, and willing to take on workplace challenges.
Creative and willing to think outside the box.
Comfortable working independently and making decisions.
A strong listener who can take direction from individuals in higher-level positions.
Comfortable working outdoors and in changing weather conditions.
Comfortable working primarily second shift during the peak season.
Available and willing to work all weekends during the peak season.
Willing to serve scheduled Manager on Duty (MOD) shifts.
Able to transition to a Monday–Friday off-season schedule.

Nice To Haves

Management experience in hospitality, retail, restaurant, recreation, tourism, campground, resort, or another customer-facing operational environment is preferred.

Responsibilities

Assist in leading, directing, and managing all resort operations including, but not limited to, resort budgeting, forecasting, reforecasting, strategic planning, company policies, and brand standards.
Work closely with the General Manager to monitor financial performance and identify opportunities to improve revenue, profitability, labor efficiency, and overall resort performance.
Develop relationships to extend the RV resort’s brand within the local community through philanthropic or paid efforts in collaboration with the Director of Marketing.
Responsible for all recruiting, hiring, supervising, training, assessing, evaluating, coaching, counseling, recognizing, and rewarding team members with assistance if needed from the General Manager.
Ensure all team members comply with appropriate policies, operational procedures, safety standards, and company expectations.
Collaborate with the General Manager to quickly and effectively address issues that could adversely affect the resort, guest satisfaction, or overall operation.
Ensure compliance with federal, state, and local agencies that regulate RV resort and campground operations.
Provide data and operational insight to assist with capital expenditure and expansion budget needs.
Serve as a multi-department leader for Housekeeping, Front Office, and Recreation.
Serve as Manager on Duty according to the resort’s seasonal schedule.
Maintain a visible leadership presence during primarily second-shift operating hours throughout the peak season.
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial performance.
Assist in identifying operational performance, productivity, and efficiency gaps and implementing measures to correct those deficiencies.
Lead by example and jump into operational areas when additional support is needed.
Serve and act as General Manager in their absence.
Work with the General Manager and Marketing Department to increase reservations, occupancy, revenue, and overall brand awareness.
Assist team members with handling and resolving guest complaints.
Enforce resort rules and standards with guests and team members.
Prepare and submit all reports to the General Manager and Corporate Management as requested and according to scheduled due dates.
Assume responsibilities of any line-level employee as needed.
Assist with special events, peak periods, emergencies, and other operational needs.
Support company-wide initiatives and projects as needed.