AGM

MCNEILL HOTEL COMPANY LLC•Columbia, MD

87d•Onsite

About The Position

The Assistant General Manager (AGM) manages all aspects of the department, including guest relations, reservation management, staffing, training, record keeping, and payroll, in accordance with hotel policies and procedures and under the direction of the General Manager. The AGM also acts as the Property Manager on Duty when assigned. This role involves cultivating a respectful workplace, overseeing day-to-day operations, designing growth strategies, maintaining budgets, and optimizing expenses. The AGM manages and monitors the activities of employees in the Front Office, Housekeeping, Maintenance, and Food & Beverage departments, ensuring adherence to standards and guidelines. They act as the Manager on Duty, using problem-solving skills to resolve guest issues, complaints, and reviews. The position requires active participation in hotel operations, including daily check-ins, property walks, monitoring financials, and following proper procedures. The AGM is responsible for scheduling, supervising payroll functions, and ensuring timely and accurate processing of pay in compliance with regulations. They also oversee the response to all social media, 3rd party, and brand-based reviews, maintaining a professional and high-quality service environment. Additionally, the AGM manages operating expenses, purchasing, supervises the front office upsell program, and collaborates with the yield management team to maximize revenue. They work closely with all departments to improve guest services and foster cross-departmental communication, monitoring department performance through inspections. The role includes holding monthly departmental meetings and daily huddles to keep staff informed and promote a strong team atmosphere. Ensuring proper key controls and safety measures, maintaining accurate financial records, and managing accounts receivable are also key responsibilities. The AGM is responsible for the comprehensive training of all operations staff, following company policies, and ensuring fair treatment of employees and guests. Other duties may be assigned by supervisor or management.

Requirements

High School Diploma or GED equivalent.
A minimum of 2 years of experience in team management or supervisory experience.
Proficient communication skills.
Ability to monitor staff activities and accomplishment of tasks.
Ability to read, write, and speak the English language.

Nice To Haves

Hotel level front office experience is preferred.

Responsibilities

Manages all aspects of the department including guest relations, reservation management, staffing, training, record keeping, and payroll.
Acts as Property Manager on Duty when assigned.
Cultivates a respectful workplace and holds all departments accountable for attendance, performance, behavior, and judgment.
Oversees day-to-day operations.
Designs strategies and sets goals for growth.
Maintains budgets and optimizes expenses.
Manages and monitors activities of employees in Front Office, Housekeeping, Maintenance, and Food & Beverage departments, ensuring adherence to standards and guidelines.
Acts as Manager on Duty, using problem-solving skills to resolve complaints, disturbances, special requests, social media reviews, and other issues.
Actively participates in hotel operations, including daily check-ins/huddles, property walks, monitoring time and attendance, room inspections, financial monitoring, and following bank deposit procedures.
Responsible for scheduling within labor standard guidelines using the budget and scheduling platform.
Oversees and supervises payroll functions, ensuring pay is processed on time, accurately, and in compliance with government regulations.
Assures all social media, 3rd party, and brand-based reviews are responded to promptly.
Maintains a professional and high-quality service-oriented environment.
Responsible for managing operating expenses and purchasing for all operations departments using approved vendors.
Supervises upsell program at the front office and works as part of the yield management team to maximize revenue.
Works closely with all departments to improve guest services and foster cross-departmental communication.
Monitors performance of departments by consistently completing room and public area inspections.
Holds monthly departmental meetings and daily huddles to keep staff informed, reinforcing standards and promoting a team atmosphere.
Works closely with all departments to ensure proper key controls and safety measures are always maintained.
Adheres to bank records, account receivables/payables, and other procedures for accurate and timely collections.
Establishes and maintains accurate accounts receivable files, including credit applications, collection efforts, folios, and invoices.
Communicates timely with the GM and Sales Manager regarding any account balance over 30 days.
Responsible for comprehensive training of all operations staff.
Follows company policies and procedures.
Ensures fair treatment and respect of employees and guests.
Performs other duties as assigned by supervisor or management.