AGM-Resort Director

Spearfish Canyon Lodge

5d•Onsite

About The Position

The Assistant General Manager (AGM) plays a key leadership role in overseeing daily operations at Spearfish Canyon Lodge, with primary responsibility for front desk, housekeeping, and lounge/bar operations. This position ensures exceptional guest experiences, efficient team performance, and strong operational execution. The AGM will be primarily focused on lodge operations, while also providing support and leadership assistance to other resort departments—including Latchstring Restaurant and Spearfish Canyon Adventures—as needed during peak periods, special events, or staffing gaps.

Requirements

Previous management experience in hospitality (hotel experience strongly preferred)
Strong leadership, communication, and organizational skills
Ability to manage multiple departments and prioritize effectively
Experience with scheduling, labor management, and team supervision
Guest-focused mindset with strong problem-solving ability
Willingness to be hands-on and adaptable in a dynamic resort environment
Full-time, year-round position
Requires evenings, weekends, and holidays based on business needs
Fast-paced environment with a mix of administrative and hands-on responsibilities
Must be comfortable stepping into operational roles when needed

Responsibilities

Oversee daily operations of the front desk, housekeeping, and lounge/bar
Ensure high standards of guest service and satisfaction across all guest touchpoints
Manage staffing levels, scheduling, and labor efficiency within departments
Handle guest concerns and resolve issues promptly and professionally
Maintain cleanliness, organization, and operational readiness of the property
Work closely with department heads to ensure consistent communication and execution
Lead, coach, and hold accountable department supervisors and team members
Assist in hiring, onboarding, and training staff
Foster a positive, professional, and team-oriented work environment
Conduct performance feedback and support ongoing staff development
Monitor labor costs and assist in controlling departmental expenses
Ensure adherence to company policies, procedures, and service standards
Assist with inventory oversight and ordering as needed
Support budgeting goals and operational efficiency initiatives
Provide occasional operational support or leadership assistance at Latchstring Restaurant and Spearfish Canyon Adventures
Assist during high-demand periods, events, or staffing shortages
Collaborate with leadership across all departments to ensure a cohesive guest experience