Assistant General Manager

Resolute Road Hospitality•Boise, ID

About The Position

The Assistant General Manager supports the General Manager in leading daily hotel operations, with a focus on guest satisfaction, team development, and operational excellence. The role oversees housekeeping, maintenance, sales, and front desk operations; helps drive financial and operating results; and fosters a collaborative, service-focused culture. The Assistant General Manager works with clients and community partners, supports sales and marketing efforts, and helps ensure compliance with brand standards and Resolute Road Hospitality’s culture. The position may include work-unit-producing shifts based on business needs, as well as other duties and projects as needed.

Requirements

Associate degree in Hospitality Management, Business Administration, or a related field.
At least 2 years of leadership experience in hospitality.
Deep understanding of hotel operations and hospitality trends.
Proficiency in labor analysis, financial management, and revenue strategies.
Strong knowledge of sales processes and market dynamics.
Advanced communication, organizational, and decision-making skills.
Proficiency in Microsoft Office and property management systems.
Ability to coach, mentor, and hold teams accountable.
Strong problem-solving mindset and adaptability.
Consistent attendance and adherence to Resolute Road Hospitality’s standards.

Nice To Haves

Previous hotel brand experience.
Experience with brand systems.

Responsibilities

Oversee daily operations of housekeeping, maintenance, sales, and front desk departments.
Ensure compliance with brand standards while maintaining Resolute Road Hospitality’s culture.
Lead with integrity, empathy, and accountability.
Build a culture of service excellence, teamwork, and empowerment.
Partner with the General Manager to set and communicate clear goals and expectations.
Lead by example and create a workplace where team members feel appreciated and inspired.
Monitor and optimize property performance metrics, including labor and expense controls.
Support strategic business plans to drive revenue, profitability, and guest satisfaction.
Engage with clients and community partners to support sales and marketing efforts.
Recruit, hire, and train talent, with a focus on culture fit and growth potential.
Conduct regular department meetings to align teams and celebrate successes.
Motivate and retain team members through recognition and development.
Manage employee relations fairly and with a solution-focused mindset.
Respond to guest and employee feedback professionally and with care.
Be visible and engaged with guests to build relationships and create memorable experiences.
Work unit-producing shifts based on business needs.
Perform other duties and projects as needed.