Assistant General Manager - Pyramid Cafe & Room Service - Luxor

MGM Resorts International • Hempfield Township, PA

5d • Onsite

About The Position

The Assistant General Manager supports the General Manager in leading Pyramid Café and Room Service operations at Luxor, delivering exceptional guest experiences aligned with MGM Resorts’ standards. This role drives operational and financial performance while developing and supporting a high-performing team, ensuring outstanding service, strong customer satisfaction, and memorable guest experiences.

Requirements

• High School Diploma or GED required
• 2+ Years of Prior Relevant Experience required
• Must be 21 years of age or older

Nice To Haves

• Previous experience in a café and/or room service restaurant environment is preferred, with a strong understanding of fast-paced hospitality operations and guest service excellence.
• Previous experience managing employees under a collective bargaining agreement preferred

Responsibilities

• Lead and manage daily restaurant operations, fiscal budgets, labor productivity, scheduling, inventory control, guest service standards, and execution of marketing strategies to produce short-term profitability.
• Execute on the restaurant’s business plan and assist General Manager with developing and executing tactics to achieve goals and targets.
• Assist General Manager with managing Human Resources responsibilities for Restaurant to include: creating a work environment that promotes teamwork, performance feedback (coaching and counseling), recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning process that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements, employment law, and collective bargaining agreements.
• Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience. Reacts to any guest complaints and takes any appropriate action.
• Manages Restaurant’s guest feedback channels through approved company practices.
• Work alongside the culinary team to ensure a seamless service experience between kitchen and dining room.
• Responsible for execution of policies, operating procedures, training programs, directives, menus, rules and regulations for the restaurant staff.
• Owns restaurant’s execution of F&B and/or company-wide initiatives and programs.
• Maintain the highest standards of health, sanitation and cleanliness with in all areas of Beverage.
• Responsible for completion of all company compliance training by the restaurant staff.
• Maintains excellent knowledge of venue’s food & beverage products, menu items and equipment used to perform duties.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED