Assistant General Manager

KidStrong Coral Gables•Coral Gables, FL

6d•Hybrid

About The Position

KidStrong is seeking talented, enthusiastic leaders with a strong capacity for multi-tasking who want a career in building better kids and helping to guide centers to success. As the Assistant General Manager of a KidStrong center, you are one of the driving forces behind its success. While the schedule includes designated days off, true ownership means being present when needed—whether to support your team, engage with members, or seize opportunities to grow the center. The typical schedule includes 4 weekdays and 1-weekend shift with specific hours dependent on the needs of the center. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals, helping parents build smarter, stronger, more athletic kids—with character. We are a fun-loving team of elite professionals from diverse backgrounds, including management, child development, physical education, personal training, coaching, athletics, pediatric occupational therapy, and more. If you’re excited about fostering an environment of camaraderie, growth, and positive energy, and want to be part of a fast-moving, rapidly growing company, this is the role for you.

Requirements

1-3+ years of experience in management, sales, customer service, or operations.
Background in children’s programming, fitness, education, or athletics is a plus.
Strong leadership, communication, and problem-solving skills.
Ability to motivate, engage, and inspire staff and members.
Must be available to work weekends (need to work 1 weekend day/week).
CPR Certification Required (can be obtained post-hire).
Ability to be active and energetic throughout the day.
Comfortable demonstrating physical activities and coaching kids.
Ability to lift up to 50 pounds when needed.
Athletic or coaching background with experience working with or coaching kids ages 15 months - 11 years old - a passion for working with children is non-negotiable!
Comfortable speaking to parents/guardians regarding a variety of topics.
Achieve Coach Certification through the Certification team.
Complete training through LearnUpon as required by the HQ Training and Certification team.
Practical work experience with Google and Microsoft platforms.
Intermediate knowledge of physiology, exercise techniques, and body mechanics.
CPR certified or willing to obtain certification prior to opening the center.
When the General Manager is off, the Assistant General Manager will be the Manager on Duty.
The Assistant General Manager will be a leader and mentor so communication and interpersonal skills are important.
The Assistant General Manager will work closely with center team members and families.
This position will also interact with leadership and KidStrong, Inc. HQ team members.
High Standards: Establishes and holds high standards.
Natural Leader: Creates and embodies KidStrong culture. Takes initiative.
Leads by Example: Sets tone through actions.
Passionate: Stays focused on the KidStrong goals. Goal-oriented and high-performing with strong multi-tasking capacity.
Command Presence: Upholds KidStrong Values; creates a vision for others.
Teacher: Communicate and ensure the transfer of knowledge.
Professional: Approaches others in a tactful manner. Reacts well under pressure. Treat others with respect and consideration. Accepts responsibility for own actions. Follows through on commitments.
Performer: Engaging, Fun, Likable. High Energy, Clear & Easy to Understand.
Mentor: Develops and nurtures relationships. Focuses on developing self and others.
Planning/Organizing: Prioritizes and plans work activities; Develops realistic action plans. Sets goals and objectives. Uses time efficiently. Plans for additional resources. Organizes or schedules other people and their tasks.
Oral Communication: Speaks clearly and persuasively in positive or negative situations. Responds well to questions; Listens and gets clarification. Demonstrates group presentation skills; Participates in meetings.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar. Varies writing style to meet needs. Presents numerical data effectively; Able to read and interpret written information.
Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Contributes to building a positive team spirit; Supports everyone's efforts to succeed. Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.
Coachable/Low Ego Mindset: Gives and welcomes feedback. Encourages exploring of different perspectives to reach common goals and objectives. Has a growth mindset; Sees every opportunity as one to learn from.
Adaptability: Comfortable calling an audible; continuing or adjusting the play after the audible is called. Embraces innovation and a quickly changing landscape. Best Idea Wins!

Nice To Haves

Previous experience in management is preferred but not required.
Previous experience with systems and platforms such as Glofox, LearnUpon, CareerPlug, and Podium is preferred but not required.

Responsibilities

Support the General Manager in leading and developing a high-performing team, creating a positive, energetic environment for coaches and members.
Assist in overseeing sales, operations, and the member experience to help drive growth and retention.
Partner closely with the GM to ensure smooth day-to-day center operations and consistent execution.
Help drive community engagement and class growth through scheduling, outreach, and local marketing efforts.
Lead from the front by coaching ~ 5-10 classes per week and modeling the KidStrong experience.
Support recruiting, hiring, and training of new coaches while maintaining program quality and consistency.
Maintain a clean, organized facility with a “roll up your sleeves” mindset and willingness to jump in wherever needed.
Understand the center’s key KPIs and financials to make informed and responsible business decisions.
Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service.
Oversee center initiatives i.e. center maintenance, training, brand consistency, etc.
Daily, Weekly, and Monthly cleaning and maintenance of the center as needed.
Communicate any Coach schedule changes using appropriate scheduling and communication platforms.
Sell and schedule events such as camps and parties, to maximize center profitability.
Create content in our Social Media and manage our Instagram/Facebook pages to engage the community.
Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
Finalize sales and bookings that are generated through online self-sign-up flow and after trials.
Source and attend local events to increase brand awareness, and drive incremental leads and memberships.
Foster a coaching culture - see something, say something.
Continuously assess and document coaches based on the KidStrong Coach DNA profile and class quality.
Partner with the General Manager on onboarding, managing, training, and evaluating coaching candidates.
Manage and support the ongoing professional development of staff through LearnUpon.
Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in centers.
Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from crawling to 11 years old approximately as required by business demands.
Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
Demonstrate and manage the implementation of various programming and curriculum elements.
Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
Must be comfortable physically working with kids to ensure proper technique, maintain a structured class and ensure student safety.
Command presence and run a fun and engaging class for our families.