Assistant General Manager

KidStrong Everett • Everett, WA

6h • $24 - $25

About The Position

The Assistant General Manager (AGM) supports the General Manager in growing the business, managing daily center operations, developing team members, and delivering an exceptional member experience. This people-focused leadership role calls for accountability, business awareness, initiative, and the ability to oversee center operations confidently when the General Manager is unavailable. The AGM serves as Manager on Duty and coaches approximately 5–10 hours per week based on business needs.

Requirements

• Previous management, supervisory, or team leadership experience is strongly preferred.
• Sales, customer service, or business operations experience is preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to motivate teams, provide feedback, and hold others accountable.
• Results-driven mindset and understanding of sales goals and business performance.
• Proficiency with Google Workspace and CRM systems.
• Passion for working with children and supporting their development.
• CPR certification and KidStrong Coach Certification are required.
• Ability to work in a physically active environment and lift up to 25 pounds.
• Open availability Monday through Sunday, with flexibility based on business and staffing needs.

Nice To Haves

• Experience with Glofox, Podium, or Slack.

Responsibilities

• Support the General Manager in achieving membership, revenue, retention, and operational goals.
• Monitor key performance indicators and identify opportunities for improvement.
• Oversee daily operations, staff scheduling, center maintenance, and administrative responsibilities.
• Ensure compliance with company policies, safety standards, and brand expectations.
• Serve as Leader on Duty or Manager on Duty when the General Manager is unavailable, making operational decisions and supporting staff.
• Drive membership sales, lead conversions, and revenue-generating opportunities.
• Oversee lead management, follow-ups, trial bookings, and CRM accuracy.
• Support team members in meeting sales expectations and improving conversion rates.
• Promote and sell additional programs, including camps, birthday parties, and Parents Night Out.
• Identify opportunities to increase brand awareness through local outreach and community partnerships.
• Lead by example and foster a positive, accountable, high-performing team culture.
• Assist with hiring, onboarding, training, and evaluating team members.
• Provide ongoing coaching, feedback, and performance support.
• Ensure staff complete required training and meet company standards.
• Communicate expectations clearly and address day-to-day staff challenges professionally.
• Build strong relationships with families and deliver exceptional customer service.
• Address member concerns, attendance challenges, and cancellation requests proactively.
• Implement retention strategies to improve member satisfaction and reduce attrition.
• Ensure consistent communication and adherence to membership policies.
• Coach approximately 5–10 hours per week based on business needs.
• Maintain KidStrong Coach Certification and curriculum knowledge.
• Observe and support coaches to ensure high-quality classes and student safety.
• Assist with class coverage when necessary.

Benefits

• Paid time off
• Training and development
• Company parties
• Employee discounts
• Flexible schedule
• Free food and snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed