Assistant Manager(06089) - 11739 HG Trueman Road, Suite E103

Domino's Franchise•Lusby, MD

11d

About The Position

The Assistant General Manager works in Store Operations and reports to the General Manager, with a secondary report to the Regional Operations Manager. This role is second in command to the General Manager and serves as manager on duty. Direct reports include Customer Service Representatives (CSRs), Delivery Experts, and Pizza Makers. The Assistant General Manager helps run store operations, uphold brand standards and company policies, and ensure customers receive consistently high-quality products and service. The role supports recruitment, training, scheduling, sales and profit goals, food and labor targets, health and safety standards, inventory, cash handling, and marketing. The position also mentors Team Members, fosters professional working relationships, and builds relationships with customers and the community. The employer describes opportunities for training, support, and career progression, including advancement within the company. The job involves standing for long periods and performing a range of store tasks, including order entry and work with proprietary systems.

Requirements

Be at least 18 years of age.
Have an exceptional and positive attitude, integrity, and honesty.
Have excellent attendance and punctuality.
Have reliable transportation and a valid driver’s license, vehicle registration, and liability insurance.
Be able to pass a background investigation and motor vehicle report.
Have previous inventory control, labor-cost, and computer knowledge.
Be able to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Have verbal, writing, and telephone skills to communicate effectively with Team Members and customers.
Have motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
Be able to enter orders using a computer keyboard or touch screen and use proprietary software systems, including PULSE and PWR.
Be able to comprehend and give correct written instructions.
Have the ability to talk and hear on the telephone, near- and mid-range vision for most in-store tasks, depth perception, and the ability to differentiate between hot and cold surfaces.
Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Be able to stand for long periods; most tasks are performed from a standing position.

Responsibilities

Serve as manager on duty and second in command to the General Manager.
Partner with the General Manager on recruitment, new Team Member training, and scheduling.
Uphold brand standards and company policies.
Provide consistently high-quality products and service to customers.
Maximize sales and profit by meeting food and labor goals.
Ensure health, safety, and cleanliness standards are upheld.
Foster productive and professional relationships among Team Members.
Mentor Team Members and serve as an operations expert in all Domino’s store-level positions.
Build relationships with customers and the community.
Handle, reconcile, and report cash.
Control and manage inventory.
Assist the General Manager with marketing efforts.
Effectively train and engage Team Members.
Create and effectively manage Team Member schedules.