Assistant General Manager

Advance Auto Parts • Kansas City, KS

3d

About The Position

The Assistant General Manager supports store performance by reviewing and analyzing profit and loss statements, achieving personal and store sales goals, and delivering a GAS3 selling experience to DIY and DIFM customers. The role manages DIY services such as battery installation and testing and wiper installation, maintains customer-service standards, and promptly handles product and operational complaints. It also includes manager-on-duty responsibilities, weekly scheduling, coaching, floor and phone management, task assignment and follow-through, safety, and opening and closing duties.

The position requires the ability to perform and train store operational processes, use testing and diagnostic equipment for DIY services, and operate inventory, store equipment, POS, and parts lookup systems. The Assistant General Manager helps ensure service quality and business profitability while building effective relationships with customers, peers, and upper management.

Requirements

• 2–3 years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
• Successful experience managing profitability and demonstrated financial and business acumen.
• Knowledge of parts and automotive systems, including the ability to locate and stock parts.
• Safety knowledge and skills.
• ASE P2 certification or ASE-ready equivalent capability.
• Ability to communicate effectively in English, both spoken and written, and build strong relationships with customers, peers, and upper management.
• Ability to use Microsoft Word and Excel effectively.
• Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
• Ability to review and analyze business reports, including P&L statements.
• Ability to work a variety of days, evenings, and weekends as needed.
• Ability to perform the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds.

Nice To Haves

• Working knowledge of automotive systems.
• Spanish language skills.
• PowerPoint proficiency.
• Bachelor’s degree in business or a related area.
• ASE certification.

Responsibilities

• Review and analyze profit and loss (P&L) statements and business reports.
• Provide a GAS3 selling experience for DIY and DIFM customers.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation and testing and wiper installation.
• Maintain high customer-service standards and promptly handle product and operational complaints.
• Perform manager-on-duty duties, including touch bases and coaching, floor and phone management, task assignment and completion, safety, and opening and closing duties.
• Manage the weekly scheduling process.
• Execute and train team members on advanced solution, project, and product quality recommendations.
• Source parts through multiple channels, including special order, FDO, and second source.
• Execute and train store operational processes and procedures, including DIY service testing and diagnostic equipment.
• Execute and train inventory systems, store equipment, POS systems, and parts lookup systems.
• Hold others accountable, inspect work quality, and provide feedback in an inspiring manner.

Benefits

• Eligible for sales commission based on individual or store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED