Assistant General Manager

LBA Hospitality•Saraland, AL

20d•Onsite

About The Position

The Assistant General Manager (AGM) oversees the day-to-day operations of the Front Office, Housekeeping and Maintenance, including personnel, budget performance, and financial controls. The AGM also acts in the place of the General Manager in their absence.

Requirements

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, and reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.
Knowledge of Property Management Systems.
Knowledge of Accounting practices as delegated.
Knowledge of all functions, procedures, and policies of departments supervised.
Knowledge of area shopping, dining, entertainment, and travel directions to assist guest inquiries.
Knowledge of daily hotel operations, including daily events, bulletin boards, and changes, new procedures, and events.
Knowledge of the entire property, staff, services, hours of operation, type of rooms, locations, rates, and discounts.
Skills in training and developing associates through meetings, logs, etc.
Skills in monitoring and documenting associates for both positive and negative feedback.
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment, and make change.
Ability to analyze work for accuracy of self and others.
Supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.
Ability to multi-task and remain associate and guest service centric.
Ability to effectively communicate with guests, department heads, associates, and home office support staff.
Ability to solve guest issues with professionalism and maintain a hospitable attitude.
Ability to market and promote to increase exposure and sales.
Must be able to work effectively in a stressful atmosphere.
Must be able to accept constructive criticism.
Must be able to change activity frequently and cope with interruptions.
Two years’ experience supervising at least eight associates.
Three years’ experience in the hotel industry.
High school diploma or equivalent.

Nice To Haves

Prior experience working in Hilton or Marriott family of hotels preferred.

Responsibilities

Oversee the day-to-day operations of the Front Office, Housekeeping and Maintenance.
Manage personnel, budget performance, and financial controls.
Act in the place of the General Manager in their absence.
Maintain a professional cohesive team by hiring, training, coaching, counseling, and developing qualified individuals.
Promote positive morale and friendly attitudes.
Complete administrative duties in a timely manner, including schedules, payroll, inventories, and orders.
Work within budgeted guidelines for maximum revenues and within labor models.
Maintain safety and security practices and have thorough knowledge of emergency procedures.
Ensure guests are provided with the highest quality product and service.
Communicate and document using internal means such as logs, bibles, Innovations, and email.
Implement all rules, policies, and procedures established by the company, as outlined in the Associate Handbook.
Maintain certification from a brand-approved responsible vendor training program.
Perform other duties as assigned that the associate is capable of performing.