Assistant General Manager - GOLD'S GYM - Belterra

Gold's Gym•Austin, TX

About The Position

The Assistant General Manager partners with the General Manager to manage the daily operations of a Gold's Gym location. The role supports hiring, training, developing, and engaging team members and customers, while helping bring the company’s mission and vision to life. Responsibilities span club operations, fitness services, and member experience. The Assistant General Manager supports the gym’s financial performance and operational standards, manages and develops fitness team members, and helps deliver a high-quality, engaging experience for members and guests. The role also supports facility safety, cleanliness, maintenance, community engagement, and the gym’s digital presence.

Requirements

Energy and enthusiasm for fitness and the lifestyle around it.
Understanding of gym operations and fitness.
Ability to prioritize and manage multiple requests while working under pressure.
Ability to engage with members and deliver an outstanding fitness and customer experience.

Responsibilities

Partner with the General Manager, team, and others to improve daily operations and the member experience.
Support management of the gym’s profit and loss, including membership, labor, retail inventory, concessions, repairs and maintenance, and overall operations.
Promote and monitor the gym’s social media and digital presence in partnership with the Marketing Department.
Assist with hiring, training, developing, and mentoring club team members.
Manage fitness team members and help create a distinctive total fitness experience for members.
Prospect, hire, and onboard personal trainers and group fitness instructors.
Manage personal trainer and GGX instructor schedules, keep required training certifications current, and audit coaches’ service quality.
Engage with members on the gym floor, greet guests, and assist members with fitness needs.
Review and monitor GOLD’s STUDIO programs, including member engagement, scheduling, reporting, and evaluations.
Maintain a high level of customer service through personal interactions and coaching and development of the team.
Lead by example, make effective decisions, and create a memorable experience for guests and team members.
Support the gym’s success by addressing member feedback, inquiries, Google Reviews, social media posts, and guest surveys, and by helping ensure proper facility operations.
Walk the gym floor, engage with members, and verify that team members’ tasks and responsibilities are properly completed.
Audit the gym for safety, maintenance, and repair needs and ensure compliance.
Participate in the local community and serve as a brand ambassador for Gold’s Gym.
Help keep the facility clean and operationally sound, organize weights, inspect equipment, and mitigate or remove safety hazards.
Perform other duties as assigned.