Assistant General Manager

MCR Hotels • San Antonio, TX

20d • Onsite

About The Position

The Assistant General Manager (AGM) is responsible for ensuring the hotel operates smoothly and efficiently, focusing on cleanliness, friendliness, and guest satisfaction. The AGM supports the General Manager in daily operations, team training, and maintaining brand standards. This role requires a proactive approach to problem-solving, strong leadership skills, and a commitment to fostering a positive environment for both guests and team members.

Requirements

• Positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Effective listening, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Ability to work with and understand financial information and data, and perform basic arithmetic functions.
• Attentive to detail and meet deadlines.
• Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
• Ability to convey information and ideas clearly.
• Lead team members to always provide friendly service with a smile to guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).
• A valid Driver's License is required.
• Basic market knowledge.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Read, write, understand, and communicate effectively using the English language.
• Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English.
• Ability to speak effectively in English before groups.
• Read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

• Conduct daily walks of guest rooms and public spaces to ensure friendly service, cleanliness, and proper functioning of mechanical equipment.
• Inspect all rooms daily and confirm adherence to cleanliness standards using the room inspection checklist.
• Provide one-on-one training to new team members on service and checklist expectations.
• Supervise Guest Service team members to ensure they are actively providing friendly service and meeting guest needs.
• Greet guests with a smile and provide supervision during peak check-in/check-out times and meal periods.
• Foster an environment of happy team members and happy guests.
• Assist in completing required inventory counts.
• Aid in the onboarding process for new team members, ensuring adherence to checklists.
• Support the General Manager in reviewing team member time clock punches.
• Complete Daily Summary and Night Audit processes.
• Start and complete shift handover reports on each shift, sign off on, and upload required daily reports.
• Ensure all purchases go through the correct purchase order process and invoices are submitted through the approved accounts payable system using MCR approved vendors.
• Process and/or accrue all invoices to the proper time period.
• Oversee adherence to all brand standards approved by MCR, including conducting self-audits and making necessary corrections.
• Certify that all fire and life safety inspections are current and up-to-date, and correct any deficiencies.
• Review service or delivery failures and ensure they are properly escalated.
• Confirm that preventative maintenance tasks have been performed and visually checked for quality and consistency.
• Ensure all team members adhere to their established work schedules and cover open department head positions when necessary.
• Cover open department head positions when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree